---
title: "Ebay"
description: "eBay Tech shares some insights into the obstacles the eBay engineering team faces on a daily basis."
---

# Ebay
> eBay Tech shares some insights into the obstacles the eBay engineering team faces on a daily basis.

## Articles

### [Inside Minerva: building scalable observability for eBay’s monetization platform](https://yomu.fyi/post/inside-minerva-building-scalable-observability-for-ebay-s-monetization.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: Gautam Singh, Ravi Agarwal, Akshay Kamath
- Published: Oct 14, 2026
- Type: Problem & solution

eBay’s Monetization Team lacked a dedicated observability platform, causing fee behavior issues to often be discovered through customer complaints or post-transaction analysis. Data warehouse data arrived with delays, and engineers and business teams had to manually query multiple sources. Minerva solves this with an asynchronous observability pipeline: the fee-processing service places a small record on a local queue, a background producer publishes it to an event stream, and a consumer enriches the data before storing it in ClickHouse. ClickHouse’s columnar storage and MergeTree engine allow fast aggregation queries on records with nearly 250 columns; a proof of concept on 1.1 billion rows returned queries in 0.11 to 0.72 seconds. The design keeps observability off the critical fee path, prioritizing fee-processing availability while providing configurable, context-aware monitoring.


### [eBay Partners with Meta for New Affiliate Program, Boosting Social Commerce for Sellers and Creators](https://yomu.fyi/post/ebay-partners-with-meta-for-new-affiliate-program-boosting-social-comm.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: Adrian Fung, Global Chief Marketing Officer, eBay
- Published: Mar 24, 2026
- Type: Announcement

eBay is joining Facebook’s affiliate partnerships as a beta partner, allowing creators across Facebook’s global ecosystem to feature eBay inventory directly in content. Creators can access and embed listings in Reels, photos, and text posts, and earn a commission when followers click a linked listing and complete a purchase on eBay. The integration is intended to make discovery more direct within Facebook, helping sellers reach engaged buyers, expand market reach, and generate incremental demand through creator-led storytelling. The beta is scheduled to begin in the coming months, offering sellers a new visibility channel and creators an additional monetization stream as social commerce and the creator economy continue to evolve.


### [AI Trends to Watch In 2026](https://yomu.fyi/post/ai-trends-to-watch-in-2026.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Jan 16, 2026
- Type: Explainer

eBay’s leaders identify five AI-related trends they expect to shape commerce and engineering in 2026, building on the company’s 2025 work in search, recommendations, seller tools, and eBay Live. They predict AI will absorb complexity across translation, compliance, payments, logistics, and risk while enabling continuous verification and agentic commerce that can negotiate, verify provenance, and execute cross-border transactions. Other forecasts include using AI to surface pre-loved goods, identify recyclable materials, deliver company-specific context to models for developer productivity, and make shopping more emotionally engaging. The final theme is uncertainty: because generative models introduce unpredictable behavior, product teams will need guardrails and faster learning from observable failures rather than relying on fully predictable flows.


### [Unwrap Innovation: How Sellers and Buyers Use AI to Brighten the Holidays](https://yomu.fyi/post/unwrap-innovation-how-sellers-and-buyers-use-ai-to-brighten-the-holida.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Nov 25, 2025
- Type: Announcement

eBay describes how its AI tools aim to reduce holiday-season friction for sellers and improve discovery and trust for buyers. More than 10M unique sellers have used its AI features, while sellers create more than half a million new listings daily using Generative AI. The simplified listing experience can start with an image, background enhancement adds festive professional-grade backgrounds, and AI Assistant for messaging drafts replies to common questions about item specifics or shipping. For shoppers, an AI shopping assistant pilot, LLM-powered fashion recommendations, and access to eBay’s inventory through third-party agents including OpenAI partnerships support personalized discovery. Trust features include Authenticity Guarantee expert verification for handbags, jewelry, and trading cards, plus Certilogo’s digital IDs and authentication for apparel, while eBay says these measures support safer participation in the circular economy.


### [eBay Honored at Fast Company's Innovation by Design Awards](https://yomu.fyi/post/ebay-honored-at-fast-company-s-innovation-by-design-awards.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Sep 18, 2025
- Type: Announcement

eBay received three honorable mentions at Fast Company’s 2025 Innovation by Design Awards in UX Design, Enduring Impact: 15+ Years in Business, and Large Business: 1,000+ Employees. The honors recognized eBay Evo, a unified brand and design system launched in 2024 after a multi-year, interdisciplinary effort by eBay’s Design team to improve consistency, usability, and visual appeal across the eBay experience. To support its evolution, the team created the eBay Playbook, a guide with more than 280 pages, over 2,700 images and videos, and interactive tools for color selection, type testing, iconography, and accessibility. A panel of designers, business executives, and Fast Company editors selected the honorees, while eBay describes Evo as an adaptable foundation for changing customer needs.


### [Introducing a New Way to Use Generative AI for Social Selling](https://yomu.fyi/post/introducing-a-new-way-to-use-generative-ai-for-social-selling.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: May 13, 2025
- Type: Announcement

eBay has introduced a generative AI video tool that turns product listing images into short-form videos for social sharing, extending its earlier social caption generator. The tool creates professional-quality video content from existing images, lets sellers choose templates and platforms, and supports direct sharing to YouTube and TikTok. Sellers access it while creating a social post in Seller Hub by selecting Marketing, Social, Create Post, Video Post, a preferred platform, and Create a video with photos before choosing a template. It is currently available to US sellers and requires no video editing skills, extra equipment, or hours of work. eBay says it plans to expand the tool to additional platforms, while positioning video as a way to increase visibility, engage buyers, and build brand presence.


### [eBay Uses Agentic AI to Supercharge Personalized Ecommerce](https://yomu.fyi/post/ebay-uses-agentic-ai-to-supercharge-personalized-ecommerce.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: May 6, 2025
- Type: Announcement

eBay announces a new AI shopping agent designed to provide personalized product recommendations and guidance throughout the marketplace and buying journey. It uses shopping preferences, user requests, and predictive inline messaging to support activities such as finding gifts or assembling a Spring Break wardrobe. The agent extends eBay’s shift from simple chatbots toward conversational and interactive systems intended to understand, interact with, and anticipate customer needs, combining agentic AI with eBay’s infrastructure, customer insights, and product knowledge. eBay says its Responsible AI team collaborates on AI-powered features to align them with safety, fairness, transparency, and accountability, while the new experience starts with a small percentage of U.S. customers and will expand on a rolling basis.


### [eBay Reduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology](https://yomu.fyi/post/ebay-reduces-the-time-to-list-on-mobile-with-new-simplified-selling-to.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Apr 9, 2025
- Type: Announcement

eBay has introduced a simplified, mobile-friendly listing flow that integrates its “magical listing” AI technology to reduce the effort required to create high-quality listings. Sellers start with photos and a title, while AI uses image matching and inference to suggest item specifics and categories through guided pages where sellers can review and approve the content. Early testing in the U.K. found a 50% reduction in total listing steps and faster listing times, while eBay says item-specific accuracy will continue improving through updates made during the year. The tool is available in the eBay mobile app for private sellers across all categories in the U.S., U.K., and Germany, and eBay plans to expand it to sellers using business tools.


### [Faster and Local Shopping on eBay Just Got Simpler](https://yomu.fyi/post/faster-and-local-shopping-on-ebay-just-got-simpler.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: Avital Derazon, Harshal Parikh, Abhishek Bishnoi, Prerna Dubey, Shuja  Rahman, Epsita Maharana and Julie Katz
- Published: Feb 26, 2025
- Type: Announcement

eBay has introduced UX enhancements that make local listings, fast-shipping items, delivery estimates, and retail standards easier to find on Search item cards. Because its inventory comes from thousands of sellers in a global, decentralized network, eBay uses artificial intelligence that considers customer proximity, chosen shipping service, seller shipping history, and real-time data synchronization to improve estimate accuracy and coverage. Item cards now show delivery ranges for all fast-shipping items, whether delivery is paid or free, while the “Shipping and pickup” filter supports fast shipping, Free shipping, Local pickup, and Click & Collect options. For local pickup, cards display the exact distance between the buyer and item location. In Germany, the eBay Top-Service badge identifies items meeting standards including fast and free shipping, easy returns, and trusted sellers, simplifying overlapping retail signals.


### [Announcing a New Collaboration Between eBay and OpenAI](https://yomu.fyi/post/announcing-a-new-collaboration-between-ebay-and-openai.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Jan 23, 2025
- Type: Announcement

eBay announces a collaboration with OpenAI as part of its strategy to shape agentic ecommerce and redefine online discovery and shopping for enthusiasts. The company is among the first to collaborate on the research preview of Operator, an AI agent that acts as a virtual assistant and autonomously performs tasks across the internet, including online shopping. Operator directs users to eBay for unique inventory finds, a model eBay anticipates will expand sellers’ reach by giving more buyers exposure to that inventory. The announcement also places the work within eBay’s broader effort to evolve internal AI agent capabilities and deepen strategic partnerships while learning how these technologies can empower buyers and help sellers grow their businesses.


### [Scaling Large Language Models for e-Commerce: The Development of a Llama-Based Customized LLM](https://yomu.fyi/post/scaling-large-language-models-for-e-commerce-the-development-of-a-llam.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: Christian Herold and Shahram Khadivi
- Published: Jan 17, 2025
- Type: Problem & solution

eBay developed e-Llama, customized 8B and 70B language models, by adapting Meta’s Llama 3.1 models to e-commerce rather than training entirely from scratch. The approach uses continued pretraining on filtered public listings, product reviews, classifier-selected open-source examples, replay data, and 10% non-English general-domain data to add domain knowledge while limiting catastrophic forgetting. Training ran on 480 NVIDIA H100 GPUs using Megatron-LM, 3D parallelism, flash-attention-2, a 1:1 general-to-e-commerce sampling ratio, a learning-rate maximum set to 10% of the original, and one trillion tokens. The 70B model required about one month and 340,000 GPU-hours. E-commerce benchmarks improved approximately 25% in English and 30% in non-English, while general-domain NLU degraded 1% for e-Llama 70B; subsequent instruction tuning added safety and instruction-following guardrails.


### [Introducing eBay Evo: The Evolution of eBay’s Brand and Design System](https://yomu.fyi/post/introducing-ebay-evo-the-evolution-of-ebay-s-brand-and-design-system.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Nov 18, 2024
- Type: Announcement

eBay Evo is eBay’s new brand and design system, introduced to modernize and simplify customer experiences while creating a consistent global presence. The initiative reflects years of in-house work on a cohesive story that can still adapt to local markets and audience relevance, with an ongoing cycle of learning, product development, and enhancement aimed at discovery. Its accessibility focus includes the public Include accessibility annotations Figma plug-in, supporting inclusive design practices. The accompanying eBay Playbook gives internal teams and agency partners more than 280 pages of guidance, over 2,700 images and videos, and interactive tools for color selection, type testing, iconography, and accessibility. Evo’s new brand strategy is expressed through the creative platform “Things.People.Love.”


### [eBay Empowers Sellers with Innovative Tools at eBay Open 2024](https://yomu.fyi/post/ebay-empowers-sellers-with-innovative-tools-at-ebay-open-2024.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Sep 25, 2024
- Type: Announcement

At eBay Open 2024, eBay announces tools and services intended to help sellers streamline operations and connect with buyers. Recent additions include generative AI-powered descriptions, image background enhancements, social media promotion methods, mobile-friendly product research, and combined international shipping. The simplified listing flow is rolling out across all categories in the United States and United Kingdom, while an AI-powered bulk listing tool in Seller Hub lets US sellers create multiple listings quickly; it currently supports Sports Trading Card listings and may expand to more categories and markets. The redesigned Seller Hub adds an improved interface, more efficient business management, and better data visualization, and eBay is developing a dedicated Sell Mode for its mobile app.


### [How eBay’s AI Tools Helped This Seller ‘Work Smarter, Not Harder’](https://yomu.fyi/post/how-ebay-s-ai-tools-helped-this-seller-work-smarter-not-harder.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Sep 25, 2024
- Type: Explainer

Ashley Moulder, who runs Millennial Mouse, sells pre-loved and vintage fashion on eBay and uses the marketplace’s AI tools to streamline her workflow. After starting online sales for extra income in 2018, she reached full-time selling by the following April and now maintains thousands of active listings, with an emphasis on non-traditional sizes. One regular time-saver is eBay’s background removal tool, which can replace product-photo backgrounds with a clean white backdrop or AI-generated alternatives. Moulder also shares selling tips and how-to videos on Instagram, aiming to help other sellers succeed, and demonstrates the photo tool in the video referenced by the source.


### [Magical Bulk Listing Tool is eBay’s Latest AI-Powered Time Saver for Sellers](https://yomu.fyi/post/magical-bulk-listing-tool-is-ebay-s-latest-ai-powered-time-saver-for-s.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: Vidya Balasubramanian
- Published: Sep 25, 2024
- Type: Announcement

eBay has unveiled its magical bulk listing tool, an AI-powered feature that helps sellers create product listings from batches of uploaded images. The tool generates draft listings with suggested categories, titles, and item specifics in seconds, allowing sellers to review details for accuracy before publishing. It can process hundreds of photos per batch and create numerous drafts simultaneously; it is currently available to U.S. Seller Hub users listing in Sports Trading Card, with expansion to more categories and countries planned in the coming months. Early data showed that the tool significantly reduced listing time among users creating trading-card listings, and the rollout follows other recent AI features for sellers and buyers across eBay's marketplace.


### [eBay Introduces Intuitive Search Redesign to Elevate Shopper Experience](https://yomu.fyi/post/ebay-introduces-intuitive-search-redesign-to-elevate-shopper-experienc.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: Prerna Dubey, Avital Derazon, Harshal Parikh and Kimi Robertson
- Published: Aug 8, 2024
- Type: Announcement

eBay redesigned its search experience after 18 months of user research and testing, targeting a more seamless, intuitive, and visually rich shopping journey. The update uses larger high-resolution listing images, a modernized information layout, redesigned navigation menus, and streamlined filters, with particular attention to visual categories such as Clothing, Shoes & Accessories, Jewelry & Watches, and Toys & Hobbies. A new Shopping View replaces the previous gallery view with a full-width display without sidebar ads, while delivery options are consolidated and the price filter adds an interactive graph showing price distribution. eBay says it will continue using artificial intelligence and machine learning to refine relevance, listing benefits, and seller details, with the stated aim of improving efficiency and trust for buyers and sellers.


### [eBay Advertising Unveils New Dashboard, Personalized Insights, and Intuitive Campaign Tools](https://yomu.fyi/post/ebay-advertising-unveils-new-dashboard-personalized-insights-and-intui.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Jul 8, 2024
- Type: Announcement

eBay Advertising has introduced a redesigned experience centered on a new dashboard, a unified portfolio, and tools intended to simplify campaign management, increase listing visibility, and support seller growth. The dashboard, available through a new Seller Hub Advertising tab, combines campaign reporting with personalized recommendations, daily optimization tips, suggested campaigns based on historical data and best practices, and trend-based campaigns built using ebay.ai. Sellers can choose among Promoted Listings, Promoted Stores, and Promoted Offsite, with Promoted Listings offering priority or general strategies that differ in placement access, controls, and charging models. The announcement reports average gains of 50% in items sold for priority campaigns, 30% more sales for general-strategy listings, and 25% more sales from external channels with Promoted Offsite, while positioning real-time data and actionable insights as tools for adjusting advertising decisions.


### [eBay’s Christine Su Named to Fast Company’s 2024 Queer 50 List](https://yomu.fyi/post/ebay-s-christine-su-named-to-fast-company-s-2024-queer-50-list.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Jun 14, 2024
- Type: Announcement

eBay Head of Product Christine Su has been named to Fast Company’s 2024 Queer 50 list for the second consecutive year. The list recognizes LGBTQ leaders across industries, while Su’s role covers product work for AI Recommendations, Homepage, and My eBay. She describes using AI to personalize the eBay experience for buyers and sellers, aiming to connect people with products and communities aligned with their passions. Since her first inclusion in 2023, eBay has added AI-powered features including Shop the look, an immersive carousel that curates complementary fashion looks from a buyer’s past shopping history for fashion discovery within the marketplace. Su says the intended experience should feel personal, support discovery, and connect users with people who share their passions.


### [Background Enhancement Tool Turns Any Photo Into a Studio-Quality Product Image](https://yomu.fyi/post/background-enhancement-tool-turns-any-photo-into-a-studio-quality-prod.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Jun 4, 2024
- Type: Announcement

eBay’s background enhancement tool addresses the effort and expense of producing polished product photographs for listings. Sellers can remove an existing photo’s background with eBay’s background removal tool, choose from AI-generated scenes, and apply a new backdrop during listing in the iOS and Android mobile apps. The feature is available to iOS users in the U.S., U.K., and Germany, with Android rollout planned over the coming months, and remains in early rollout for feedback and iteration. It uses open source deep learning inpainting models, including Stable Diffusion, alongside eBay’s anonymous data and infrastructure; future visual generation models will be fine-tuned using seller feedback. Responsible AI collaboration, accuracy guidance, and transparency reminders are intended to reduce misrepresentation of products and their condition.


### [eBay’s Mobile App Offers a Goldmine of Insights for Sellers](https://yomu.fyi/post/ebay-s-mobile-app-offers-a-goldmine-of-insights-for-sellers.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: May 7, 2024
- Type: Announcement

eBay’s Product Research, formerly called Terapeak, brings three years of sold-items data into its mobile app so sellers can research products and create listings from anywhere. The service reports actual sold prices, including accepted Best Offer prices, along with average and range, free-shipping share, average shipping cost, and the number of sellers who sold a product. Sellers can search, sort, filter, inspect a price-trend graph, and use “Sell one like this” to start a listing pre-populated from a sold listing. Product Research is available in the latest eBay app for iOS and Android, while desktop sellers can use it through Seller Hub; planned additions include sell-through rate, more trend graphs, and active-listing views.


[Older posts](https://yomu.fyi/company/ebay/page/2.md)