---
title: "5 new Intercom Messenger apps for seamless workflows"
description: "Intercom launched a Messenger apps framework in April 2018, opening its Messenger to third-party developers for the first time and enabling quick actions inside conversations. Over 600 companies are now in the early access program building apps, and nearly 100 apps are available in the Intercom App Store. The post highlights five new apps: Daily.co enables video calls with no downloads or account required, Pinpoint lets candidates apply for open roles from the Messenger homescreen, Sherlock uses engagement scores to send more targeted messages, JustCall Direct provides one-click phone calls logged in customer profiles, and Upscope offers one-click co-browsing with screen drawing. These apps integrate directly into the Messenger, reducing friction by bringing external tool actions into conversations, as 1 in 7 conversations already included links to other tools. Intercom encourages customers and partners to build their own apps using the Messenger framework, providing developer docs and early access."
---

# 5 new Intercom Messenger apps for seamless workflows

[Intercom](https://yomu.fyi/company/intercom) · Oct 9, 2026

**Type:** Announcement

## Summary

Intercom launched a Messenger apps framework in April 2018, opening its Messenger to third-party developers for the first time and enabling quick actions inside conversations. Over 600 companies are now in the early access program building apps, and nearly 100 apps are available in the Intercom App Store. The post highlights five new apps: Daily.co enables video calls with no downloads or account required, Pinpoint lets candidates apply for open roles from the Messenger homescreen, Sherlock uses engagement scores to send more targeted messages, JustCall Direct provides one-click phone calls logged in customer profiles, and Upscope offers one-click co-browsing with screen drawing. These apps integrate directly into the Messenger, reducing friction by bringing external tool actions into conversations, as 1 in 7 conversations already included links to other tools. Intercom encourages customers and partners to build their own apps using the Messenger framework, providing developer docs and early access.

## Context

Intercom’s Messenger apps framework, launched in April 2018, allows third-party developers to build apps that run inside the Messenger. The post announces five new apps from partners and encourages further development on the platform.

## Approach / What changed

Intercom launched a Messenger apps framework in April 2018, providing a simple, easy-to-use framework for third-party developers to build apps that integrate directly into the Messenger, with an app store for discovery and installation.

## Takeaways

- The Intercom Messenger apps framework allows third-party developers to build apps that run inside the Messenger, enabling quick actions without leaving the conversation.
- Over 600 companies are in the early access program, and nearly 100 apps are available in the Intercom App Store.
- Five new apps include Daily.co for video calls, Pinpoint for candidate capture, Sherlock for engagement-based messaging, JustCall Direct for phone support, and Upscope for co-browsing.

## FAQ

### What new apps are available in the Intercom Messenger?

The post highlights five new apps: Daily.co for video calls, Pinpoint for candidate capture, Sherlock for engagement-based targeting, JustCall Direct for phone support, and Upscope for co-browsing. These apps integrate directly into the Messenger for seamless workflows.

### How can I build my own Intercom Messenger app?

Intercom provides a simple, easy-to-use framework for building apps. Developers can get early access to the Messenger framework and check out the developer docs. Some partners and customers have built apps in less than a day.

### Why did Intercom open the Messenger to third-party apps?

Intercom recognized that 1 in 7 conversations already included links to other tools, so bringing those actions into the Messenger reduces friction. Additionally, it would be impossible for Intercom to build an app for every tool, and partner innovation enables new use cases.

**Tags:** [Integrations](https://yomu.fyi/topic/integrations), [Intercom](https://yomu.fyi/topic/intercom), [Messenger](https://yomu.fyi/topic/messenger), [Platform](https://yomu.fyi/topic/platform)

- Source: [Intercom](https://www.intercom.com/blog/5-new-intercom-messenger-apps)
- Source URL: https://www.intercom.com/blog/5-new-intercom-messenger-apps
- Ingested by Yomu: 2026-10-09T12:01:43.207Z

[Read original post](https://www.intercom.com/blog/5-new-intercom-messenger-apps)