---
title: "Announcing the new Intercom Messenger - The Intercom Blog"
description: "Intercom announced a new messenger after a year-long development effort, its biggest project ever, taking ten times longer than typical releases, during which the team explored bots and machine learning. The messenger addresses the gap between consumer messaging trends and outdated business methods like email and live chat, which customers find impersonal. It offers three message formats (Chat, Notes, Posts), different delivery modes (interruptive or discreet), and lightweight replies with emoji reactions. The messenger supports customization like color and wallpaper, provides native experiences on web, iOS, and Android, and integrates with multiple channels like web, push, in-app, and social media. Built on the Intercom platform, it uses customer data to personalize messages for 13,000 businesses, with future plans for conversational UIs, bots, and AI to invent the future of business communication."
---

# Announcing the new Intercom Messenger - The Intercom Blog

[Intercom](https://yomu.fyi/company/intercom) · Oct 8, 2026

**Type:** Announcement

## Summary

Intercom announced a new messenger after a year-long development effort, its biggest project ever, taking ten times longer than typical releases, during which the team explored bots and machine learning. The messenger addresses the gap between consumer messaging trends and outdated business methods like email and live chat, which customers find impersonal. It offers three message formats (Chat, Notes, Posts), different delivery modes (interruptive or discreet), and lightweight replies with emoji reactions. The messenger supports customization like color and wallpaper, provides native experiences on web, iOS, and Android, and integrates with multiple channels like web, push, in-app, and social media. Built on the Intercom platform, it uses customer data to personalize messages for 13,000 businesses, with future plans for conversational UIs, bots, and AI to invent the future of business communication.

## Context

Intercom announces a new messenger product after a year-long development effort, aiming to modernize business-customer communication.

## Takeaways

- The new Intercom Messenger offers three message formats (Chat, Notes, Posts) to cover different communication objectives.
- The messenger supports multiple delivery modes, including interruptive full-screen and discreet notification, to match business needs.
- The messenger is built on the Intercom platform, allowing businesses to use customer data for deep personalization.

## FAQ

### What message formats does the new Intercom Messenger include?

The messenger includes Chat for starting conversations, Notes for quick updates, and Posts for longer stories, each serving a different communication objective.

### How does the messenger handle different delivery needs?

It offers interruptive full-screen delivery for important messages and discreet notification for less urgent updates, giving businesses flexibility.

### What platforms and channels does the messenger support?

It provides native experiences on web, iOS, and Android, and integrates with channels including web, push, in-app, Facebook, and Twitter.

**Tags:** [Customer Experience](https://yomu.fyi/topic/customer-experience), [Messaging](https://yomu.fyi/topic/messaging), [Mobile](https://yomu.fyi/topic/mobile), [Product Announcements](https://yomu.fyi/topic/product-announcements)

- Source: [Intercom](https://www.intercom.com/blog/new-intercom-messenger)
- Source URL: https://www.intercom.com/blog/new-intercom-messenger
- Ingested by Yomu: 2026-10-08T21:00:46.832Z

[Read original post](https://www.intercom.com/blog/new-intercom-messenger)