---
title: "Automate and Integrate with Intercom's new APIs"
description: "Intercom announced a new set of APIs designed to enable developers to integrate and automate interactions with its platform. The APIs include Conversations, Counts, Companies, Users, and Events; the Conversations API allows sending email and in-app manual messages to users, enabling innovative use of Intercom’s in-app messaging directly from a product. The Counts API provides summary counts of users, companies, and conversations, including open and closed conversations per admin, for monitoring and graphing. The Companies and Users APIs add the ability to manage custom attributes, filter by tags and segments, and for companies, create and update information and manage user memberships. The Events API tracks user actions in a product to trigger contextually relevant messages, and customers using event-triggered Auto Messages saw engagement rates increase by over 200%."
---

# Automate and Integrate with Intercom's new APIs

[Intercom](https://yomu.fyi/company/intercom) · Oct 9, 2026

**Type:** Announcement

## Summary

Intercom announced a new set of APIs designed to enable developers to integrate and automate interactions with its platform. The APIs include Conversations, Counts, Companies, Users, and Events; the Conversations API allows sending email and in-app manual messages to users, enabling innovative use of Intercom’s in-app messaging directly from a product. The Counts API provides summary counts of users, companies, and conversations, including open and closed conversations per admin, for monitoring and graphing. The Companies and Users APIs add the ability to manage custom attributes, filter by tags and segments, and for companies, create and update information and manage user memberships. The Events API tracks user actions in a product to trigger contextually relevant messages, and customers using event-triggered Auto Messages saw engagement rates increase by over 200%.

## Approach / What changed

Intercom released new API endpoints for Conversations (send/reply email and in-app messages), Counts (summary counts of users, companies, conversations, including per-admin open/closed counts), Companies (create, update, add/remove users, filter by tag/segment), Users (get all attributes, filter by tag/segment/company), and Events (track user actions to trigger contextual messages).

## Takeaways

- The Conversations API allows sending email and in-app manual messages to users via the API, along with replying and extracting conversations.
- The Counts API exposes summary counts of users, companies, and conversations, including open and closed conversations per admin for monitoring.
- Customers using Auto Messages triggered by events increased engagement rates by over 200% compared to non-event-triggered messages.

## FAQ

### What does the new Conversations API allow?

It allows sending email and in-app manual messages to users via API, replying to users, and extracting conversation history for integration.

### How does the Counts API help monitor team performance?

It provides counts of open and closed conversations per admin at any time, giving deeper insight into how the team handles communication.

### What engagement increase did event-triggered messages achieve?

Customers using Auto Messages triggered by events saw engagement rates increase by over 200%.

**Tags:** [API](https://yomu.fyi/topic/api), [Integration](https://yomu.fyi/topic/integration), [Intercom](https://yomu.fyi/topic/intercom)

- Source: [Intercom](https://www.intercom.com/blog/new-intercom-api)
- Source URL: https://www.intercom.com/blog/new-intercom-api
- Ingested by Yomu: 2026-10-09T12:01:14.246Z

[Read original post](https://www.intercom.com/blog/new-intercom-api)