---
title: "Building our next R&D hub in Berlin"
description: "Intercom will open its next R&D hub in Berlin on January 19, 2026, to support investment in its AI customer service platform and Fin, its AI Agent. It has already welcomed its first Berlin hires and plans to hire 100 people over the following year across engineering, AI, data science, product, and design. Berlin was chosen for its technical talent, creative culture, AI-focused startups and research labs, and proximity to the existing R&D hubs in Dublin and London. Fin is described as the primary contributor to this growth, with more than 7,000 businesses having transformed customer service with it and Fin months away from passing $100 million in ARR. The new office at Zimmerstraße 78 will host an R&D recruitment event on February 26, 2026, while an AI builders day is planned for February."
---

# Building our next R&D hub in Berlin

[Intercom](https://yomu.fyi/company/intercom) · Darragh Curran · Oct 29, 2025

**Type:** Announcement

## Summary

Intercom will open its next R&D hub in Berlin on January 19, 2026, to support investment in its AI customer service platform and Fin, its AI Agent. It has already welcomed its first Berlin hires and plans to hire 100 people over the following year across engineering, AI, data science, product, and design. Berlin was chosen for its technical talent, creative culture, AI-focused startups and research labs, and proximity to the existing R&D hubs in Dublin and London. Fin is described as the primary contributor to this growth, with more than 7,000 businesses having transformed customer service with it and Fin months away from passing $100 million in ARR. The new office at Zimmerstraße 78 will host an R&D recruitment event on February 26, 2026, while an AI builders day is planned for February.

## Context

Intercom says it needs another location to sustain the ambition and standards of its AI team and accelerate hiring. Berlin is presented as a European center for AI talent, with technical talent, AI-focused startups, applied research labs, and proximity to the company’s R&D hubs in Dublin and London.

## Approach / What changed

Intercom is opening a Berlin R&D office at Zimmerstraße 78, has begun hiring, and plans to add 100 employees over the year across engineering, AI, data science, product, and design. It will also support the expansion with recruitment and community events, including an R&D recruitment event and an AI builders day.

## Takeaways

- The Berlin office is scheduled to open on January 19, 2026, at Zimmerstraße 78.
- Intercom plans to hire 100 people in Berlin over the following year across engineering, AI, data science, product, and design.
- More than 7,000 businesses have transformed customer service with Fin, which is described as months away from passing $100 million in ARR.

**Tags:** [AI](https://yomu.fyi/topic/ai), [AI Agents](https://yomu.fyi/topic/ai-agents), [Hiring](https://yomu.fyi/topic/hiring)

- Source: [Intercom](https://www.intercom.com/blog/our-next-research-and-development-hub-berlin)
- Source URL: https://www.intercom.com/blog/our-next-research-and-development-hub-berlin
- Ingested by Yomu: 2026-09-09T08:20:18.213Z

[Read original post](https://www.intercom.com/blog/our-next-research-and-development-hub-berlin)