---
title: "Built for you: Improved reporting, integrations, mobile experience, and more - The Intercom Blog"
description: "Intercom announced product updates across reporting, integrations, mobile, and customer engagement, based on customer feedback. New reporting features include stacked and multi-series line charts and grouped column charts in Custom Reports, a Resolution Bot report that shows unanswered conversations to improve bot performance, macros usage data, and an email deliverability report. The Salesforce integration now syncs company and account data, a Dialpad app enables AI-powered voice calls from the Business Messenger, and webhooks in Series trigger actions in external tools. Mobile improvements include a new React Native wrapper for the latest SDK features and a redesigned help center with custom UI, native article viewing, and dynamic article collections. Customer engagement enhancements add granular email subscription settings to reduce unsubscribes and real-time event messages sent once or every time a customer action triggers them."
---

# Built for you: Improved reporting, integrations, mobile experience, and more - The Intercom Blog

[Intercom](https://yomu.fyi/company/intercom) · Oct 9, 2026

**Type:** Announcement

## Summary

Intercom announced product updates across reporting, integrations, mobile, and customer engagement, based on customer feedback. New reporting features include stacked and multi-series line charts and grouped column charts in Custom Reports, a Resolution Bot report that shows unanswered conversations to improve bot performance, macros usage data, and an email deliverability report. The Salesforce integration now syncs company and account data, a Dialpad app enables AI-powered voice calls from the Business Messenger, and webhooks in Series trigger actions in external tools. Mobile improvements include a new React Native wrapper for the latest SDK features and a redesigned help center with custom UI, native article viewing, and dynamic article collections. Customer engagement enhancements add granular email subscription settings to reduce unsubscribes and real-time event messages sent once or every time a customer action triggers them.

## Takeaways

- Intercom added stacked and multi-series line charts, tables, and grouped column charts to Custom Reports for better data visualization.
- The new Resolution Bot report shows conversations where the bot could not provide an answer, helping teams improve bot performance.
- Real-time event messages can be triggered by customer actions in the product, sent once or every time the event occurs.

## FAQ

### What new chart types were added to Custom Reports?

Stacked and multi-series line charts, tables, and grouped column charts were added to Custom Reports.

### How does the new Resolution Bot report help?

It shows conversations where the bot could not provide an answer, allowing teams to create or update answers to improve performance.

### What are the new mobile features?

A new React Native wrapper for the latest SDK features and a redesigned help center with custom UI, native article viewing, and dynamic article collections.

**Tags:** [Customer Engagement](https://yomu.fyi/topic/customer-engagement), [Integrations](https://yomu.fyi/topic/integrations), [Intercom](https://yomu.fyi/topic/intercom), [Mobile](https://yomu.fyi/topic/mobile), [Reporting](https://yomu.fyi/topic/reporting)

- Source: [Intercom](https://www.intercom.com/blog/what-we-built-august-2021)
- Source URL: https://www.intercom.com/blog/what-we-built-august-2021
- Ingested by Yomu: 2026-10-09T12:01:59.205Z

[Read original post](https://www.intercom.com/blog/what-we-built-august-2021)