---
title: "Case study: TriMet unlocks same-day paratransit with an innovative partnership"
description: "TriMet’s 2024 partnership with Uber, TransDev, and Trapeze added same-day capability to its LIFT paratransit service in Metro Portland. Before LIFT+, trip management spanned multiple systems, while cancellations and manual coordination increased operational burden and weakened the rider experience. In April 2024, riders began booking through LIFT’s web platform or call center, after which TriMet’s integrated Trapeze PASS TripBroker used the Uber Plug-in to select dedicated vehicles or Uber based on rider profiles, requests, trip efficiency, and fleet capacity; it could also reschedule cancellations and delays. Since launch, TriMet has delivered more than 47,300 Uber trips and reduced average cost per trip from $78 to $54, while riders gained same-day flexibility and trip details including estimated arrival times."
---

# Case study: TriMet unlocks same-day paratransit with an innovative partnership

[Uber](https://yomu.fyi/company/uber) · Jun 16, 2026

**Type:** Problem & solution

## Summary

TriMet’s 2024 partnership with Uber, TransDev, and Trapeze added same-day capability to its LIFT paratransit service in Metro Portland. Before LIFT+, trip management spanned multiple systems, while cancellations and manual coordination increased operational burden and weakened the rider experience. In April 2024, riders began booking through LIFT’s web platform or call center, after which TriMet’s integrated Trapeze PASS TripBroker used the Uber Plug-in to select dedicated vehicles or Uber based on rider profiles, requests, trip efficiency, and fleet capacity; it could also reschedule cancellations and delays. Since launch, TriMet has delivered more than 47,300 Uber trips and reduced average cost per trip from $78 to $54, while riders gained same-day flexibility and trip details including estimated arrival times.

## Context

TriMet’s LIFT paratransit service faced inefficient trip management across multiple systems. Cancellations and unexpected issues affected rider experience, while manual coordination burdened operational teams and limited their ability to focus on real-time service needs. TriMet sought to enable same-day bookings, reduce costs and operational burden, and improve service quality.

## Approach / What changed

TriMet launched LIFT+ in April 2024 through a partnership with Uber, TransDev, and Trapeze. Riders book through LIFT’s web platform or call center, and TriMet assigns eligible trips to dedicated LIFT vehicles or Uber. Trapeze PASS TripBroker’s Uber Plug-in uses rider profiles, on-demand requests, trip efficiency, and fleet capacity to make scheduling decisions, automatically offloading trips and rescheduling cancellations or delays.

## Takeaways

- TriMet’s integrated Trapeze PASS TripBroker and Uber Plug-in manage scheduling within a single system and provide consolidated reporting across dedicated and non-dedicated fleets.
- LIFT+ gives eligible riders same-day flexibility, with Uber communications providing driver information, vehicle details, and estimated arrival times.
- TriMet reports more than 47,300 Uber trips and a reduction in average cost per trip from $78 to $54 since the partnership began.

**Tags:** [Accessibility](https://yomu.fyi/topic/accessibility), [API](https://yomu.fyi/topic/api), [Uber](https://yomu.fyi/topic/uber)

- Source: [Uber](https://www.uber.com/us/en/blog/tri-met)
- Source URL: https://www.uber.com/us/en/blog/tri-met
- Ingested by Yomu: 2026-09-12T12:02:28.027Z

[Read original post](https://www.uber.com/us/en/blog/tri-met)