---
title: "How to turn your company's knowledge into action"
description: "Companies can lose speed when knowledge remains in silos, making work harder to complete quickly. A Harvard Business Review survey cited in the text found that 44% of respondents think their company manages knowledge well, while 3% use AI to help. Conversations with Rohit from OpenAI, Jennifer from Slack, and Kristen from Hinge point to organizing information around actual work, establishing clear locations for knowledge, and designing systems people will use. The examples include Hinge’s weekly “Documentation Fridays” and Slack’s inclusion of documentation in performance expectations. Recommended actions are to define a source of truth, map where information lives, use templates, build sharing into routines, and recognize contributors; the stated payoff is faster movement, more innovation, and learning from experience."
---

# How to turn your company's knowledge into action

[Notion](https://yomu.fyi/company/notion) · Monica Perez · May 2, 2025

**Type:** Explainer

## Summary

Companies can lose speed when knowledge remains in silos, making work harder to complete quickly. A Harvard Business Review survey cited in the text found that 44% of respondents think their company manages knowledge well, while 3% use AI to help. Conversations with Rohit from OpenAI, Jennifer from Slack, and Kristen from Hinge point to organizing information around actual work, establishing clear locations for knowledge, and designing systems people will use. The examples include Hinge’s weekly “Documentation Fridays” and Slack’s inclusion of documentation in performance expectations. Recommended actions are to define a source of truth, map where information lives, use templates, build sharing into routines, and recognize contributors; the stated payoff is faster movement, more innovation, and learning from experience.

## Context

Knowledge can become trapped in email inboxes, private Slack messages, old documents, and organizational silos, causing slow decisions, redundant work, and limited visibility into what teams are doing. The text says only 44% of survey respondents believe their company manages knowledge well, and 3% use AI to help.

## Approach / What changed

The text recommends organizing information around how people actually work, establishing clear rules for where knowledge belongs, and designing practical systems people will use. It also suggests defining a source of truth, mapping the knowledge landscape, using documentation templates, building sharing into regular routines, and recognizing contributors.

## Takeaways

- Hinge uses weekly “Documentation Fridays” to reserve time for documenting important information, while Slack makes documentation part of employee performance expectations.
- A single source of truth can reduce confusion when information conflicts; mapping where different types of knowledge live can also reveal gaps and help teams find information.
- Suggested lightweight practices include templates for recurring documents, knowledge capture after major projects or during reviews, and recognition for people who consistently share information.

**Tags:** [Documentation](https://yomu.fyi/topic/documentation), [Knowledge Management](https://yomu.fyi/topic/knowledge-management)

- Source: [Notion](https://www.notion.com/en-gb/blog/how-to-turn-your-companys-knowledge-into-action)
- Source URL: https://www.notion.com/en-gb/blog/how-to-turn-your-companys-knowledge-into-action
- Ingested by Yomu: 2026-09-09T05:21:19.855Z

[Read original post](https://www.notion.com/en-gb/blog/how-to-turn-your-companys-knowledge-into-action)