---
title: "ServiceNow chooses Claude"
description: "ServiceNow has selected Claude as the default model for ServiceNow Build Agent and as a preferred model across the ServiceNow AI Platform. Build Agent uses natural-language prompts to help professional coders and citizen developers create applications, design and test agentic automations, while enterprise controls provide access controls, usage monitoring, visibility, and compliance. ServiceNow is also deploying Claude and Claude Code across its workforce of more than 29,000 employees: a Claude-powered sales coaching tool has cut preparation time by up to 95% in testing, while technical teams use Claude Code for coding, reviews, debugging, and repetitive tasks. The partnership targets a 50% reduction in customer implementation time and includes Claude-powered industry applications for healthcare and life sciences, where claims authorization could move from days to hours."
---

# ServiceNow chooses Claude

[Anthropic](https://yomu.fyi/company/anthropic) · Sep 9, 2026

**Type:** Announcement

## Summary

ServiceNow has selected Claude as the default model for ServiceNow Build Agent and as a preferred model across the ServiceNow AI Platform. Build Agent uses natural-language prompts to help professional coders and citizen developers create applications, design and test agentic automations, while enterprise controls provide access controls, usage monitoring, visibility, and compliance. ServiceNow is also deploying Claude and Claude Code across its workforce of more than 29,000 employees: a Claude-powered sales coaching tool has cut preparation time by up to 95% in testing, while technical teams use Claude Code for coding, reviews, debugging, and repetitive tasks. The partnership targets a 50% reduction in customer implementation time and includes Claude-powered industry applications for healthcare and life sciences, where claims authorization could move from days to hours.

## Context

ServiceNow is moving AI into production across core business operations and emphasizes that enterprise use requires scale, security, access controls, usage monitoring, and compliance. Its platform processes more than 80 billion workflows annually, creating a context for applying Claude to enterprise workflows and internal work.

## Approach / What changed

ServiceNow is making Claude the default model for Build Agent and a preferred model across its AI Platform, while deploying Claude and Claude Code internally. The partnership also covers customer implementation, governed agentic applications for healthcare and life sciences, and integrations with enterprise data and web search for sales preparation.

## Takeaways

- Build Agent lets professional coders and citizen developers use natural-language prompts to create applications and design, test, and use agentic automations.
- A Claude-powered sales coaching tool reduced seller preparation time by up to 95% in early testing, while Claude Code supports coding, reviews, debugging, and repetitive development tasks.
- ServiceNow is targeting a 50% reduction in customer time-to-implement; in healthcare and life sciences, claims authorization could be reduced from days to hours.

**Tags:** [AI Agents](https://yomu.fyi/topic/ai-agents), [Claude](https://yomu.fyi/topic/claude), [ServiceNow](https://yomu.fyi/topic/servicenow)

- Source: [Anthropic](https://www.anthropic.com/news/servicenow-anthropic-claude)
- Source URL: https://www.anthropic.com/news/servicenow-anthropic-claude
- Ingested by Yomu: 2026-09-10T00:04:05.744Z

[Read original post](https://www.anthropic.com/news/servicenow-anthropic-claude)