---
title: "AI"
description: "508 posts about AI, summarised, each linking to the original."
---

# AI
> 508 posts about AI, summarised, each linking to the original.

## Articles

### [Why team size no longer matters](https://yomu.fyi/post/why-team-size-no-longer-matters.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Andrew McCarthy
- Published: Jan 7, 2026
- Type: Explainer

Lean teams competing with larger companies cannot match their rivals’ hiring capacity or budgets, prompting a reassessment of success based on individual impact rather than headcount. Adding tools, integrations, and AI can create a “multi-tool trap,” scattering information and accelerating mistakes when infrastructure and direction are weak. The recommended response is to consolidate work and knowledge into connected systems, invest in documentation such as roadmaps, specifications, requirements, and strategic memos, and choose infrastructure improvements over reflexive hiring. These foundations give AI usable context, preserve decisions through organizational change, and help individuals operate as effective generalists; the conclusion is that scalable infrastructure can let one person do work that once required three, while making each future hire more impactful.


### [How Merge brought together all it knows using Notion AI](https://yomu.fyi/post/how-merge-brought-together-all-it-knows-using-notion-ai.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Shensi Ding
- Published: Dec 23, 2025
- Type: Problem & solution

Merge found that company knowledge was scattered across Slack, Google Docs, Salesforce, and other tools, causing repeated questions, slow onboarding, and time lost searching for context. It used Notion AI as a shared knowledge layer, connected Salesforce and Slack, and gave teams guidance on what content to add, including detailed project documents, meeting transcripts, and structured databases. Teams populated the workspace with content calendars, sales enablement materials, hiring plans, roadmaps, and an AI Prompt Library, while all-hands and team meetings demonstrated practical workflows. Merge reports that employees now ask Notion AI first, saving each team member several hours per week, helping teams make decisions with less manual searching, and making faster information retrieval one of the most-cited contributors to improved satisfaction in its latest company-wide survey.


### [Steam, Steel, and Infinite Minds](https://yomu.fyi/post/steam-steel-and-infinite-minds.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Ivan Zhao
- Published: Dec 22, 2025
- Type: Explainer

The post frames AI as a new “miracle material” that could reshape knowledge work as steel and semiconductors reshaped earlier eras. It argues that coding agents already let one programmer orchestrate several AI coding agents, but broader knowledge work remains constrained by fragmented context across tools and weak verifiability. At the organisational level, it compares AI with steel and steam, suggesting agents could preserve workflow context, surface decisions, and reduce dependence on meetings and hierarchical approvals; Notion is described as using more than 700 agents alongside 1,000 employees for repetitive tasks. At economy scale, it predicts organisations spanning humans and thousands of agents, with continuous workflows and new rhythms, while acknowledging that this transition may be disorienting and requires redesign rather than simply adding chatbots to existing tools.


### [First Block – Tools & craft – Notion](https://yomu.fyi/post/first-block-tools-craft-notion.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Published: Dec 22, 2025
- Type: Announcement

First Block is a set of conversations with founders and company leaders across legal technology, finance, career access, software development, talent, go-to-market, and developer tools. The episodes feature Gabe Pereyra of Harvey, Gerry Giacomán Colyer of Clara, Garrett Lord of Handshake, Jesse Zhang of Decagon, Fabian Hedin of Lovable, Brendan Foody of Mercor, Varun Anand of Clay, and Michael Truell of Cursor. Topics include deploying AI agents in finance operations across Latin America, democratizing software development and career opportunities, intentional customer discovery, and building for current AI capabilities. The collection also covers founder-led selling, product-market fit, specialized go-to-market platforms, commercial thinking, startup pivots, and departures from conventional startup advice.


### [Closing the Books Without the Spreadsheet Shuffle: My Fall Internship at Ramp](https://yomu.fyi/post/closing-the-books-without-the-spreadsheet-shuffle-my-fall-internship-a.md)
- Company: [Ramp](https://yomu.fyi/company/ramp.md)
- Author: Timothy Kim
- Published: Dec 19, 2025
- Type: Explainer

During a fall internship at Ramp, the author worked on reducing repetitive accounting work around month-end close, focusing on amortization and ERP mapping workflows. One project uses receipt data, merchant category codes, customer history, and embedding similarity to detect likely prepaid expenses and suggest service periods and accounts or templates, with recommendations reviewable before application. A second built Ramp-Native Amortization to create schedules, generate periodic debit and credit journal entries, handle catch-ups and reclassifications, and sync entries to ERPs through a dashboard; transaction and reimbursement support was nearing alpha production release, while bill pay was next. The third generates high-confidence mapping-rule suggestions from customer coding patterns on a nightly schedule. Across the work, backtesting, accuracy metrics, and human workflow research support automation intended to earn trust rather than remove accountant judgment.


### [First Block with Garrett Lord, Co-founder and CEO of Handshake](https://yomu.fyi/post/first-block-with-garrett-lord-co-founder-and-ceo-of-handshake.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Anastasia Crew
- Published: Dec 17, 2025
- Type: Announcement

First Block features Garrett Lord, co-founder and CEO of Handshake, discussing the company’s path from his early rejection by hundreds of universities and periods living out of a Ford Focus to building a career platform serving 17 million users and nearly 1 million companies. He describes Handshake’s culture as “Olympic pace,” arguing that extreme clarity about standards is preferable to consensus because it helps the right people self-select and avoids diluting what makes the company special. The conversation also covers scaling through leadership, Handshake AI, and the future workforce. Lord’s central advice is to stack daily effort even when operating at 60% and to go all in on major opportunities, particularly as AI reshapes the economy.


### [2026 customer service planning series: Vol. 03](https://yomu.fyi/post/2026-customer-service-planning-series-vol-03.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Author: Declan Ivory
- Published: Dec 2, 2025
- Type: Explainer

AI performance in customer support can drift without clear ownership, even when the underlying model is capable. This part of a 2026 planning series presents four roles: AI operations lead, knowledge manager, conversation designer, and support automation specialist. The roles cover monitoring and guardrails, structured and compliant knowledge, conversational tone and flow, and reliable action through backend systems, with the AI operations lead coordinating reporting and improvement. The post describes an operating loop in which performance patterns drive knowledge fixes, interaction changes, and expanded automation, while phased ownership moves from part-time assignments to formal roles and hiring. It says dedicated specialization becomes essential when AI handles 50–70% of incoming volume, and frames these roles as the backbone of an AI-first support organization.


### [How Ramp built an AI operating system for scalable work](https://yomu.fyi/post/how-ramp-built-an-ai-operating-system-for-scalable-work.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Drew Evans
- Published: Dec 2, 2025
- Type: Problem & solution

Ramp spent the last year building what operations and AI product leader Ben Levik calls an “AI operating system” for the company, with the goal of becoming more productive. Rather than waiting for tools to mature, Ramp promotes a “Builder” mindset and organizes adoption around Prompt, Knowledge, and Workflow. Employees refine vague requests by having AI ask clarifying questions, while a Notion knowledge base connected to other tools uses feedback loops in which AI drafts corrections and humans approve them. AI agents and connectors then automate tasks such as summarizing project updates from five sources and researching prospects for review-ready sales emails. About 90% of 1,200 employees use Notion AI monthly, and Ramp reports shipping 270 features in the first half of 2025, more than during all of 2024, shifting the bottleneck toward choosing what to automate next.


### [Unwrap Innovation: How Sellers and Buyers Use AI to Brighten the Holidays](https://yomu.fyi/post/unwrap-innovation-how-sellers-and-buyers-use-ai-to-brighten-the-holida.md)
- Company: [Ebay](https://yomu.fyi/company/ebay.md)
- Author: eBay News Team
- Published: Nov 25, 2025
- Type: Announcement

eBay describes how its AI tools aim to reduce holiday-season friction for sellers and improve discovery and trust for buyers. More than 10M unique sellers have used its AI features, while sellers create more than half a million new listings daily using Generative AI. The simplified listing experience can start with an image, background enhancement adds festive professional-grade backgrounds, and AI Assistant for messaging drafts replies to common questions about item specifics or shipping. For shoppers, an AI shopping assistant pilot, LLM-powered fashion recommendations, and access to eBay’s inventory through third-party agents including OpenAI partnerships support personalized discovery. Trust features include Authenticity Guarantee expert verification for handbags, jewelry, and trading cards, plus Certilogo’s digital IDs and authentication for apparel, while eBay says these measures support safer participation in the circular economy.


### [2026 customer service planning series: Vol. 01](https://yomu.fyi/post/2026-customer-service-planning-series-vol-01.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Author: Declan Ivory
- Published: Nov 18, 2025
- Type: Explainer

Part one of a five-part 2026 customer service planning series argues that support organizations must be redesigned around AI rather than adding AI to existing tools, processes, and org charts. It frames AI Agents as end-to-end resolution engines and infrastructure that can serve as the first and last touchpoint, manage workflows, orchestrate handoffs, and take actions. The proposed mindset shift includes planning for changing work distribution, treating support as a product function, measuring resolution, impact, and system reliability, and assigning clear ownership for agent performance and continuous feedback. The post also says teams should give AI increasingly complex workflows while people improve the system, creating compounding returns. It concludes that adaptability will be essential as AI evolves, and previews a future edition on designing the resulting support organization.


### [Customer Experience: The 2026 Marketer's Guide](https://yomu.fyi/post/customer-experience-the-2026-marketer-s-guide.md)
- Company: [Brandwatch](https://yomu.fyi/company/brandwatch.md)
- Author: Gemma Joyce
- Published: Nov 17, 2025
- Type: Tutorial

Customer experience (CX) spans every interaction across the journey, from advertising and purchase through support, product use, and advocacy, rather than referring only to customer service, UX, or customer success. The guide argues that AI has raised expectations for fast, personalized responses, while privacy-first marketing increases the importance of consented zero-party and first-party data, voice-of-customer programs, and social listening. Its framework maps awareness, consideration, purchase, post-purchase, and loyalty or advocacy; combines social, survey, support, and review data; prioritizes fixes with an impact-versus-effort matrix; and establishes workflows, response SLAs, and ongoing measurement. It recommends metrics including NPS, CSAT, CES, sentiment, and churn rate, alongside competitive benchmarking and continuous iteration. Examples describe using Brandwatch's Data Upload API and Social Panels to identify product issues, customer questions, and improvement opportunities before broader launches or operational changes.


### [The hidden cost of disconnected knowledge](https://yomu.fyi/post/the-hidden-cost-of-disconnected-knowledge.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Drew Evans
- Published: Nov 11, 2025
- Type: Explainer

Disconnected knowledge leaves important decisions in Slack threads, meetings, and Jira comments rather than the wiki, separating information from the work that uses it. The post frames this fragmentation as three compounding costs: switching between tools, paying for tools employees do not adopt, and limiting AI because it cannot access conversations, decisions, projects, and tasks. It proposes shrinking the distance between knowledge and action through a connected workspace, while keeping tools such as Slack, Figma, and GitHub searchable through AI. In this model, documentation is created during work, remains current, and links specifications, roadmaps, OKRs, and projects. A framework evaluates organizations as Fragmented, Consolidating, or Integrated across connected, alive, accessible, intelligent, and adopted dimensions, with examples from Ramp, OpenAI, Faire, and Cursor.


### [Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience](https://yomu.fyi/post/headlines-from-pioneer-2025-fin-3-the-vision-for-a-unified-customer-ag.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Author: Declan Ivory
- Published: Oct 30, 2025
- Type: Announcement

Pioneer 2025 presented Intercom’s latest customer-service AI plans, centered on Fin 3 and a longer-term vision for a single Customer Agent covering the entire customer experience. Fin 3 adds Procedures for complex, policy-controlled resolutions, Simulations for pre-release testing, Slack and Discord deployment, improved Voice, and Insights features such as CX Score Reasons, Topic Trends, and AI-powered Suggestions. The proposed Customer Agent would combine specialized roles, user-defined goals, persistent memory, business knowledge, and interoperability across tools, systems, and channels. Customer examples described phased rollouts, rapid feedback, broad scaling, and support-team involvement, while Anthropic reported two specialists enabling nearly 50 full-time employees’ worth of coverage in its volume. The event framed AI as a force for converging products, roles, and organizational structures, with the Customer Agent future described as arriving quickly.


### [First Block with Fabian Hedin, Co-founder and CTO of Lovable](https://yomu.fyi/post/first-block-with-fabian-hedin-co-founder-and-cto-of-lovable.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Anastasia Crew
- Published: Oct 29, 2025
- Type: Explainer

First Block features Fabian Hedin, co-founder and CTO of Lovable, an AI-powered software development platform that lets non-technical people build production-ready applications through natural language. The conversation covers Lovable’s launch in November 2024 and its reported growth from $1M to $100M ARR in eight months, alongside Hedin’s path from running Minecraft servers to founding the company. Hedin argues that teams should build around what foundational models can do now instead of designing elaborate agent systems for anticipated capabilities. He also says Lovable launched later than it should have because of its waitlist and uses its own product extensively for internal tools, including office CRM and operations software. The episode frames early user feedback and obsessive dogfooding as practical ways to improve an AI product.


### [Building our next R&D hub in Berlin](https://yomu.fyi/post/building-our-next-r-d-hub-in-berlin.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Author: Darragh Curran
- Published: Oct 29, 2025
- Type: Announcement

Intercom will open its next R&D hub in Berlin on January 19, 2026, to support investment in its AI customer service platform and Fin, its AI Agent. It has already welcomed its first Berlin hires and plans to hire 100 people over the following year across engineering, AI, data science, product, and design. Berlin was chosen for its technical talent, creative culture, AI-focused startups and research labs, and proximity to the existing R&D hubs in Dublin and London. Fin is described as the primary contributor to this growth, with more than 7,000 businesses having transformed customer service with it and Fin months away from passing $100 million in ARR. The new office at Zimmerstraße 78 will host an R&D recruitment event on February 26, 2026, while an AI builders day is planned for February.


### [Introducing Notion 3.0](https://yomu.fyi/post/introducing-notion-3-0.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Akshay Kothari
- Published: Sep 18, 2025
- Type: Announcement

Notion 3.0 introduces Notion AI Agents that can create documents, build databases, search across tools, and execute multi-step workflows inside a workspace. Agents can perform up to 20 minutes of autonomous work across hundreds of pages, including researching information, synthesising findings, creating structured databases, and notifying users when tasks finish. Users can personalise an Agent through a Notion page containing instructions and context, including task triage, response formatting, and reference information; templates can add specialised skills. The launch also includes database row permissions, new AI connectors, and additional MCP integrations, while Custom Agents are planned to run on schedules or triggers and share workflows with teams.


### [Navigating the AI storm: How to harness the power of AI without being crushed by it](https://yomu.fyi/post/navigating-the-ai-storm-how-to-harness-the-power-of-ai-without-being-c.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Author: Chris Murray
- Published: Sep 18, 2025
- Type: Explainer

Support leaders are being asked to preserve customer experience and operational performance while becoming AI experts and leading high-lift, cross-functional implementations. Before AI, support was often treated as a cost center; now executives may demand aggressive AI metrics without understanding the resources, risks, and work still required. The proposed response is to harness the change by learning AI deeply, testing multiple vendors through trials, choosing a durable partner, and defining benchmarks and phased implementation plans. Support leaders should also explain why deflecting 50% of inquiries does not justify cutting staffing by 50%, given coverage, service-level redundancy, growth, attrition, and work beyond direct inquiries. The article ultimately argues that visible ownership, concise project management, and weekly or bi-weekly executive updates can reposition support as a value driver rather than a cost center.


### [Usage Policy update](https://yomu.fyi/post/usage-policy-update.md)
- Company: [Anthropic](https://yomu.fyi/company/anthropic.md)
- Published: Sep 15, 2025
- Type: Announcement

Anthropic is updating its Usage Policy to reflect product changes, user feedback, regulatory developments, evolving AI risks, and enforcement priorities, with changes taking effect September 15, 2025. The update adds explicit prohibitions on malicious computer, network, and infrastructure compromise while continuing to permit vulnerability discovery with system-owner consent, and provides supplementary guidance for agentic use. It narrows political restrictions from broad bans on lobbying and campaign content to prohibitions on deceptive or disruptive democratic activity and voter or campaign targeting. Law-enforcement wording is clarified without changing the permitted scope, while high-risk requirements are specified for consumer-facing legal, financial, and employment uses, including human oversight and AI disclosure. Anthropic describes the policy as a living document and says it will continue evaluation with policymakers, experts, and civil society.


### [Updates to Consumer Terms and Privacy Policy](https://yomu.fyi/post/updates-to-consumer-terms-and-privacy-policy.md)
- Company: [Anthropic](https://yomu.fyi/company/anthropic.md)
- Published: Aug 28, 2025
- Type: Announcement

Anthropic is updating its Consumer Terms and Privacy Policy for Claude Free, Pro, and Max users, including Claude Code sessions tied to those accounts. Users can choose whether their data is used to improve Claude and strengthen safeguards against scams, abuse, and harmful content; the change excludes Commercial Terms services and API use. New users choose during signup, while existing users must decide by October 8, 2025; accepting immediately applies the updates to new or resumed chats and coding sessions, and the setting remains changeable in Privacy Settings. For users who opt in, retention will extend to five years, compared with 30 days otherwise, while deleted conversations are excluded from future training; Anthropic says it filters or obfuscates sensitive data and does not sell user data.


### [First Block with Brendan Foody, Co-founder and CEO of Mercor](https://yomu.fyi/post/first-block-with-brendan-foody-co-founder-and-ceo-of-mercor.md)
- Company: [Notion](https://yomu.fyi/company/notion.md)
- Author: Anastasia Crew
- Published: Aug 27, 2025
- Type: Explainer

First Block features Brendan Foody, co-founder and CEO of Mercor, discussing the company’s path from selling donuts in eighth grade to building an AI-powered recruiting platform. Mercor reportedly grew from $1 million to $100 million in revenue run rate in 11 months, and Foody connects that growth to automated hiring solutions and the AI talent revolution. He argues that founders should pursue problems they cannot stop thinking about, set a high bar for their first 10 hires, and remain patient while shaping culture. The episode also frames fundraising as an input to better user experiences rather than an objective, encourages founders to return quickly to customers, and covers long-term orientation, personal scaling, and finding the right market.


[Newer posts](https://yomu.fyi/topic/ai/page/22.md) · [Older posts](https://yomu.fyi/topic/ai/page/24.md)