---
title: "Communication"
description: "1 posts about Communication, summarised, each linking to the original."
---

# Communication
> 1 posts about Communication, summarised, each linking to the original.

## Articles

### [Basecamp's Jason Fried on product strategy - The Intercom Blog](https://yomu.fyi/post/basecamp-x27-s-jason-fried-on-product-strategy-the-intercom-blog.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Published: Oct 13, 2026
- Type: Explainer

Jason Fried, co-founder of Basecamp, discusses the company’s approach to product strategy, including when to undertake a major product overhaul. Basecamp releases ground-up versions every few years when incremental updates reach a local maximum, and it supports older versions indefinitely to avoid forcing customers onto its schedule. Fried argues that a chat-first communication mindset can be toxic and that Basecamp’s tools are designed for asynchronous, organized communication rather than real-time chat. Despite generating tens of millions in revenue and profits, Basecamp deliberately keeps its team small to avoid the pressure of a large organization and to focus on creating great work. Fried advocates for careful growth over rapid scaling, a philosophy he plans to explore in a future book titled “Regrow.”