---
title: "Messenger"
description: "2 posts about Messenger, summarised, each linking to the original."
---

# Messenger
> 2 posts about Messenger, summarised, each linking to the original.

## Articles

### [Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets - The Intercom Blog](https://yomu.fyi/post/our-biggest-releases-of-2022-a-next-generation-inbox-our-most-powerful.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Published: Oct 9, 2026
- Type: Announcement

Intercom’s 2022 releases include a fully customizable Messenger with no-code design, brand matching, and a News section for proactive announcements. The company introduced a messenger-first ticketing solution that allows teams to collaborate without switching tools, reducing costs and improving response times. The next-generation Inbox features faster load times, shortcuts, improved Smart Replies, dark mode, and a manager-specific view. A visual bot builder enables no-code creation of sophisticated automation flows, while Custom Actions and Custom Objects let bots access external data for higher self-solve rates. Other releases include Switch for moving phone calls to chat, in-product Surveys, and Instagram message management within the Inbox.


### [5 new Intercom Messenger apps for seamless workflows](https://yomu.fyi/post/5-new-intercom-messenger-apps-for-seamless-workflows.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Published: Oct 9, 2026
- Type: Announcement

Intercom launched a Messenger apps framework in April 2018, opening its Messenger to third-party developers for the first time and enabling quick actions inside conversations. Over 600 companies are now in the early access program building apps, and nearly 100 apps are available in the Intercom App Store. The post highlights five new apps: Daily.co enables video calls with no downloads or account required, Pinpoint lets candidates apply for open roles from the Messenger homescreen, Sherlock uses engagement scores to send more targeted messages, JustCall Direct provides one-click phone calls logged in customer profiles, and Upscope offers one-click co-browsing with screen drawing. These apps integrate directly into the Messenger, reducing friction by bringing external tool actions into conversations, as 1 in 7 conversations already included links to other tools. Intercom encourages customers and partners to build their own apps using the Messenger framework, providing developer docs and early access.