--- title: "WhatsApp" description: "4 posts about WhatsApp, summarised, each linking to the original." --- # WhatsApp > 4 posts about WhatsApp, summarised, each linking to the original. ## Articles ### [Upgrade your support: Announcing Intercom’s WhatsApp integration](https://yomu.fyi/post/upgrade-your-support-announcing-intercom-s-whatsapp-integration.md) - Company: [Intercom](https://yomu.fyi/company/intercom.md) - Published: Oct 8, 2026 - Type: Announcement Intercom has partnered with WhatsApp to offer an integration that lets businesses manage customer support conversations directly from the Intercom Inbox, reaching WhatsApp’s 2.5 billion users across over 100 countries. The integration simplifies omnichannel support by bringing WhatsApp messages into the same tool where teams already handle other channels, eliminating the need for separate software or new processes. Customers can initiate a conversation through the Intercom Messenger and then seamlessly switch to WhatsApp by scanning a QR code, making it easier to receive support on their preferred platform. Support teams continue using their existing workflows because core inbox tools such as rules, SLAs, and macros work with WhatsApp conversations, and messages appear directly in their usual inbox. Additionally, reporting features allow businesses to compare WhatsApp’s conversation volume, response times, and customer satisfaction against other channels to optimize their omnichannel strategy. ### [Unified Customer Communications: Twilio Voice, SMS, and WhatsApp meet Salesforce](https://yomu.fyi/post/unified-customer-communications-twilio-voice-sms-and-whatsapp-meet-sal.md) - Company: [Twilio](https://yomu.fyi/company/twilio.md) - Author: Hadijah Creary - Published: Oct 8, 2026 - Type: Announcement Twilio announced general availability of its Salesforce Partner Contact Center Integration, embedding its global Super Network with over 4,800 direct carrier relationships into the native Salesforce workspace. The integration unifies omnichannel orchestration across voice, SMS, and WhatsApp using Twilio TaskRouter, routing conversations into Salesforce’s omnichannel widget while preserving existing skills-based routing rules and syncing agent presence across channels. Real-time event metadata streams into the widget before a call connects, showing recent customer activity and sentiment to reduce average handling times and eliminate repeated information requests. Carrier-grade telephony with native real-time transcription and recording splits caller and agent voices for precise transcriptions, sentiment scoring, and post-call summaries. By pairing Salesforce’s familiar interface with Twilio’s communications engine, the integration gives agents a seamless workspace with a single source of truth, eliminating tab-switching and lost context. ### [Building a Multi-Channel AI Agent with Twilio Conversations and eve](https://yomu.fyi/post/building-a-multi-channel-ai-agent-with-twilio-conversations-and-eve.md) - Company: [Twilio](https://yomu.fyi/company/twilio.md) - Author: Marius Obert - Published: Oct 8, 2026 - Type: Tutorial Building a multi-channel AI agent that remembers customers across SMS and WhatsApp is challenging because most projects require a custom memory layer; Twilio Conversations and Vercel’s eve solve this by cleanly separating short-term and long-term memory. eve holds the per-conversation transcript, while Twilio’s Memory Store persists extracted facts across sessions using automatic observation extraction from Conversation Intelligence. The tutorial walks through provisioning an Orchestrator Configuration that stitches SMS and WhatsApp into one thread, wiring a dynamic instruction that merges both memory sources, and using ngrok for local webhook tunneling. The resulting agent remembers customer context across channels and sessions, allows model swapping in one line via the AI SDK, and extends cleanly to voice and RCS without bespoke persistence code. The full sample project is on GitHub at IObert/twilio-conversations-eve-agent, and the tutorial includes provisioning steps using curl, environment variable setup, and local testing with pnpm dev. ### [\[Webinar\] Elevating customer engagement with WhatsApp](https://yomu.fyi/post/webinar-elevating-customer-engagement-with-whatsapp.md) - Company: [Twilio](https://yomu.fyi/company/twilio.md) - Author: Twilio - Published: Sep 11, 2026 - Type: Announcement The webinar examines how businesses can use WhatsApp for secure account verification, one-time passcodes, operational alerts, and customer conversations. It presents notification overload, third-party portals, single-use apps, and unbranded sender numbers as reasons critical messages may be ignored, affecting deliveries and transactions. Speakers from Twilio, WhatsApp, and Orbio AI describe a verified, two-way model built around WhatsApp Utility messaging, interactive buttons, logic flows, end-to-end encryption, and visual drag-and-drop automation. Orbio AI's examples include screening candidates, scheduling interviews, reminders, onboarding, and engagement conversations for enterprise clients while the webinar claims improved deliverability, faster user action, reduced manual work, protection against SMS toll fraud, and scalable deployment. It also positions app-based delivery over WiFi and cellular networks as a more reliable alternative.