---
title: "Zendesk"
description: "1 posts about Zendesk, summarised, each linking to the original."
---

# Zendesk
> 1 posts about Zendesk, summarised, each linking to the original.

## Articles

### [Intercom vs Zendesk: Two AI agents put to the test](https://yomu.fyi/post/intercom-vs-zendesk-two-ai-agents-put-to-the-test.md)
- Company: [Intercom](https://yomu.fyi/company/intercom.md)
- Author: Sagar Joglekar
- Published: Nov 14, 2024
- Type: Benchmark

The post compares Intercom’s Fin AI Agent with Zendesk’s AI agent, focusing on answer quality, complexity, and resolution performance. In a test using 48 fictional bed-and-breakfast help articles and 200 questions, both systems answered the same dataset, while four AI models judged responses and an Elo rating system selected winners. It reports that Fin produced better answers in 80% of cases, answered 96% of multi-source questions versus Zendesk’s 78%, and delivered responses averaging 120 words versus 50. The analysis also found no statistical difference in hallucination levels and estimated that Fin was 66% more likely to provide a complete resolution when both agents answered. The post notes limitations including simulated data, AI judging, and differing product features, then describes Fin’s integrations and 99¢-per-resolution pricing.