Associate Manager, Strategy & Operations

About the Team

DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants. We decide what to build, where to invest, and how to bring it to market, and we learn by putting products in front of merchants and running the experiments that show us what moves their business.

As part of this team, the Associate Manager will take end-to-end ownership of a set of products and lead the cross-functional effort to grow them. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company.

About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you will own a set of products within our first-party suite from end to end. You will set the strategy and priorities for those products in partnership with Product, be accountable for their growth, and lead the Product, Engineering, Analytics, Implementation, Sales, and Marketing partners who bring them to market. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader.

You will own zero-to-one experiments alongside products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify the gaps worth solving. Scope on this team grows with demonstrated ownership, and the people who do well here identify problems independently and come back with a plan to solve them.

Scope for this role can vary between Foundation Products: the products that are table stakes for every restaurant we serve and that drive the core of our revenue today, and Growth & Insights:  the next generation of products and the experimentation engine behind them.

We’re especially excited about candidates who’ve worked in fast-moving, founder-led, or resource-constrained environments, those who see lack of structure as an opportunity to build.

Responsibilities

Your responsibilities will include:

• Own the product line: Take end-to-end ownership of your products. Set the strategy, define the goals and KPIs that measure success, and prioritize where to invest. You will build the business case, the financial model, and the operating plan, then carry them through launch and into growth.
• Lead cross-functionally: Bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and Support behind a plan and hold partners accountable to it without formal authority. You will be the connective tissue that keeps a launch on schedule and the feedback loop that informs what gets built next.
• Analyze: Pair complex data analysis with qualitative insight from merchants and frontline teams to guide strategic decisions. You will build your own models and translate what you find into action that improves both the merchant experience and internal execution.
• Experiment: Design and launch zero-to-one tests, pilot AI-powered tools, build demos or prototype agents, and configure internal tooling that improves speed, accuracy, or effectiveness. You will move quickly to retire what does not work and scale what does.
• Represent the merchant: Act as the voice of the merchant and the field, leading discovery interviews and synthesizing feedback from Sales, Implementation, Support, and merchants themselves to help influence product roadmaps and go-to-market priorities. You will ensure our products resonate with restaurants and scale with repeatable excellence.
• Scale learnings: Codify what works. Build the repeatable frameworks, processes, and enablement that raise the bar across the org, and define best practices for launching new products in a way that’s scalable and measurable.

The best candidates will:

• Think like a founder, identifying the problems nobody flagged, building the case for solving them, and driving them to resolution with limited structure or direction
• Bring strong analytical horsepower and intellectual curiosity, comfortable diving into complex data and extracting insights that drive real-world decisions
• Thrive in fast-paced, high-ambiguity environments, moving with urgency, defaulting to action, taking ownership end to end, and knowing when to bend process to get things done
• Lead cross-functional teams through influence, building trust with Product, Engineering, Sales, Account Management, and Marketing partners and holding them to their commitments
• Carry executive presence, comfortable presenting to senior leaders, defending a recommendation with data, and adapting the message to the audience
• Have experience working closely with Sales or frontline teams, and know how to turn insights from those teams into action
• Demonstrate comfort with AI, automation, or internal tooling to drive process efficiency, enable scale, or prototype solutions

You’re excited about this opportunity because you will…

• Own products from end to end and be accountable for their growth
• Imagine, develop, and execute on workstreams from start to completion with little oversight
• Oscillate easily from strategic considerations to tactical execution
• Build deep and meaningful relationships with merchants, laser focused on helping them thrive
• Have the opportunity to truly make a scalable, measurable impact on the restaurant industry in the US and abroad 
• Operate comfortably in ambiguous environments while maintaining a strong bias for action
• Grow your scope as you demonstrate ownership and impact
• Communicate precisely dependent on audience and level of detail necessary to share
• Represent the DoorDash brand with humility and a customer-first mindset

We’re excited about you because you…

• 4-7 years of experience in strategy, operations, consulting, product, or founder-type roles
• Have taken a product or concept from inception through launch and into growth, leading cross-functional partners without a fully defined brief
• Demonstrate the judgment to set a product’s direction and prioritize the gaps that matter most to the business
• Can devise and execute a strategy to achieve business outcomes
• Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (proficiency in SQL preferred)
• Lead cross-functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing
• Develop goals and OKRs to measure success, and hold yourself accountable for the outcome
• Carry executive presence and exceptional communication skills, with the ability to tailor messaging across audiences (e.g., sales reps, execs, and merchants)
• Pilot or build with AI tools in real-world workflows
• Bring a founder mindset, identifying problems independently and driving them to resolution
• Bachelor's degree required

Bonus if you have experience with:

• Founding or operating your own company or product, or an early employee role at a startup
• Building and executing go-to-market motions
• Working in a high-growth environment
• Client or account management
• Building financial or sales forecasting models
• Restaurant, SaaS, or marketplace businesses
• Both zero-to-one work in a lean environment and scaling products at a larger organization
• Are the first in your family to attend college

Applications for this position are accepted on an ongoing basis

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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