Lead Product Manager, GrabMart Fulfilment

Get to know the team

The Fulfilment team at Grab builds the products and platforms that help millions of orders move reliably from merchants to customers across Southeast Asia. Within Fulfilment, this tackles the distinct challenges of grocery and retail delivery, including larger baskets, planned delivery windows, longer routes, diverse vehicle capacity, and close coordination between merchants, driver-partners, fleet partners, and customers. The work you do will directly improve the reliability and efficiency of GrabMart, while helping to scale and create better experiences across our ecosystem.

Get to know the Role

As a Lead Product Manager for GrabMart Fulfilment, you will own the product strategy and roadmap for how GrabMart orders are fulfilled reliably, efficiently, and at scale. You will lead ambiguous, cross-functional problem spaces spanning service laddering, fleet utilisation, dispatching, and operational coordination from order readiness through delivery completion. You will work closely with adjacent Product Teams, Engineers, Data Scientists, Operations, Supply Chain, country stakeholders, and external partners to discover opportunities, run pilots, and scale proven capabilities across the region. 

We believe a successful candidate is highly analytical, deeply user-centric, comfortable with moving fast under ambiguity, navigating complex marketplace and logistics trade-offs, and able to influence stakeholders across functions and seniorities. 

This is an individual contributor role based onsite in Grab's Singapore office. Think you have what it takes? We'd love to hear from you.

The Critical Tasks You will Perform

• You will own and define the product vision, strategy, and roadmap for GrabMart Fulfilment, translating long-term ambitions into clear priorities and executable milestones.
• You will improve end-to-end reliability and efficiency across the fulfilment journey, from designing appropriate service SLAs around price and ETA, to driver handover, delivery execution, and recovery when a job does not go as planned.
• You will shape and validate new fulfilment models that can support larger baskets, longer delivery distances, planned delivery windows, and evolving GrabMart customer needs.
• You will influence decision-making and prioritisation by understanding and balancing stakeholder perspectives and needs across various seniorities, helping build minimum-lovable products while making strong data-informed decisions.
• You are able to deeply understand the needs and pain points faced by our users through direct user research and data analysis; translating insights into clear product requirements and specifications.
• You are able to balance customer experience, delivery reliability, driver and fleet-partner experience, operational scalability, and sustainable unit economics when making product decisions.
• You will lead product discovery, experimentation, and pilot execution, define clear success metrics, and use data and user insights to decide what to iterate, scale, or stop.
• You have experience in communicating complex technical concepts and product strategies to a variety of audiences to influence outcomes
• You are able to embrace AI and large language models in your daily work and explore how they can improve product discovery, decision-making, and operational experiences.