Senior Platform Manager, Payment Platform Accounts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.

The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes.

The Difference You Will Make:

We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance.

This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services. 

You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact.

A Typical Day: 

1. Account Foundations ownership, owning payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases. 
2. Account Receivables: Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.
3. Evaluation of account-related user data required to understand evolving behaviors and needs related to payment activity and management.  Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace.  These signals may also assist in reducing false positive risk and compliance actions as well.
4. Resolution of account frictions and compliance information.  Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions.  This would also be an area to manage account access among several different users with access to data, actions, and payment methods.

Your Expertise:

• 7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution
• Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements,  and fraud & losses.
• Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners
• Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments
• Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs
• Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels
• Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers

Preferred Expertise:

• Technical background: domain experience in multi-rail payment processing & operations is a strong plus.
• Experience with payments and risk losses
• Experience scaling digital wallets and identity services
• Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas
• Experience with AI prototypes in the product development process. 
• Demonstrated ability to successfully scale products from 0>1, including building new product areas in ambiguous environments

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.