Senior Programs & Business Operations Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The Experiences team is responsible for scaling a curated, high-quality supply of unique activities hosted by local creators, iconic businesses, and operators worldwide and we're at an inflection point. 

How we surface Experiences is one of the biggest untapped demand levers we have. Recent signals (manual ranking outperforming the algorithm in places) point to a real gap: no one owns the demand-side merchandising strategy that sits on top of ranking. This role fills that gap. It is a biz ops and product ops hybrid focused on discoverability and merchandising: what we surface, to whom, and when.

The Difference You Will Make:

As a Senior Business Operations Lead, you will own the merchandising strategy, partner deeply with Supply, Product, and Engineering on ranking and personalization, and build the reporting layer that tells us whether discoverability is improving. This role sits closer to Product and Eng than the other demand roles, so comfort driving a senior product partnership and influencing a technical roadmap is essential.

You will report to the Director of Business Growth for Experiences and collaborate closely with others, including our SEM/SEO/Display lead, to ensure channel strategies are coherent and non-duplicative.

A Typical Day: 

Own merchandising & discoverability strategy

• Define the demand-side merchandising strategy on top of ranking: placement, sequencing, and the logic for what surfaces to which guests
• Push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap
• Prioritize experiments that improve discoverability and translate results into decisions

Partner with Product, Eng & Supply

• Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking
• Clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership
• Keep the product-to-ops conversation active, including through periods of reduced Product coverage

Build the reporting layer

• Stand up dashboards and measurement for discoverability, spotlights, and placement performance
• Close analytics and tooling gaps that limit how fast the team can learn and iterate
• Bring a data-driven point of view on where merchandising investment pays off

Your Expertise:

• 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform
• Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions
• Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising
• Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates
• Clear communicator who can influence a technical roadmap at a senior level without owning it directly

Nice to have

• Background in search/ranking, recommendations, or merchandising systems
• SQL or equivalent hands-on analytics capability

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.