Software Engineering Manager

Get to know the team :

The Agent Experience team owns and operates the mission-critical internal platforms that power the end-to-end customer support and engagement ecosystem for the entire Grab superapp. Our technology directly impacts millions of users across Southeast Asia by enabling teams to seamlessly serve Passengers , Merchants, Drivers, Finance partners, and internal business lines across every vertical for support experiences

Because the entire Grab ecosystem relies on our platforms to resolve critical support issues, handle complex transactions, and protect customer trust, we design and scale our platforms to be AI-first, ultra-high availability, correctness & reliability

Get to Know the Role

We are looking for a strategic and business-driven Software Engineering Manager to guide the technical roadmap and business execution for this massive horizontal platform. In this high-impact role, you will act as a leader managing a robust organization that includes fullstack, backend, senior, and lead engineers.

You will also serve as a mentor to your teammates to help them grow. You will work onsite at CMC Creative Space, district 7, HCMC and report to the Manager, who is based in Singapore.

The Critical Tasks You Will Perform

• Lead a team of engineers across different tech stacks. You'll participate in code and design reviews to maintain our high development standards.
• Partner with cross functional leaders across product, design, analytics to build the product roadmap, set customer-focused metrics and experiment designs.
• Lead the quarterly planning and build a smooth execution plan with the team for securing the delivery of product and engineering roadmap.
• Set the engineering strategy and engineering key result targets for the team, consistently improve across testability, availability, security and code quality for your systems and modules.
• Attract and retain senior engineering talent, actively mentor and develop engineering talent in the team and across Grab.
• Keep your team staffing aligned with business needs and quickly pivot to changing needs
• Growth & Coaching: Foster a high-performance engineering culture. Actively mentor, develop, and retain engineering talent at all levels, cultivating the next generation of technical leaders and managers at Grab.

Strategic Communication: Act as a functional expert and evangelist, successfully selling strategic product ideas to executive-level partners and bridging communication between technical teams and non-technical business stakeholders.

Scaling and Hiring: Keep your organization's staffing tightly aligned with evolving business needs, proactively attracting top-tier talent to sustain a complex, fast-growing engineering ecosystem.