Rider insights: How NJ Transit’s Access Link Riders’ Choice Pilot redefines mobility freedom

Summary

NJ TRANSIT’s Access Link Riders’ Choice (ALRC) Pilot 2.0 gives eligible paratransit customers on-demand Uber rides across five New Jersey service regions, with up to $20 off 10 trips monthly for work, appointments, and leisure. Launched in 2024, the pilot addresses traditional paratransit constraints such as advance booking and fixed time windows; Uber data as of July 30, 2026, records more than 269,000 rides. In an Easterseals webinar, rider Wanda Williford and caregiver Sharice Frazile described same-day availability as life-changing, reducing scheduling stress and enabling unexpected medical visits and other travel. Their accounts portray flexibility, real-time ride access, and spontaneity as practical changes to daily routines for riders and caregivers, while Williford calls the program a “game changer” for New Jersey paratransit.

Takeaways

1. 1

   The pilot offers eligible riders up to $20 off 10 Uber trips each month across five New Jersey service regions.

2. 2

   Uber data reported in the post records more than 269,000 rides since the pilot launched in 2024, as of July 30, 2026.

3. 3

   Rider and caregiver accounts connect same-day availability with reduced scheduling stress, unexpected medical visits, and greater spontaneity.