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UberAnnouncement
The New Normal Starts with Your Safety
Summary
Uber announced that, beginning May 18, 2020, riders, drivers, and delivery people would be required to wear masks or face coverings on its platform as cities began reopening during the COVID-19 crisis. The policy applied in many operating countries and was paired with cancellation and reporting options for people who felt unsafe or encountered noncompliance, while discriminatory cancellations remained prohibited. Drivers and delivery people had to complete a Go Online Checklist covering face coverings, sanitation, and keeping the front seat empty, then verify mask use with a selfie; riders had to confirm precautions, sit in the back, and open windows. Uber said it had allocated $50 million for supplies, secured more than 23 million masks, and was developing safety guidance with WHO and CDC.
Context
The announcement was made on May 13, 2020, as cities began reopening during the COVID-19 crisis. The new requirements were scheduled to begin on May 18 and covered riders, drivers, and delivery people in many countries where Uber operated.
Approach / What changed
Uber combined mandatory face-covering rules with pre-trip confirmations, a Go Online Checklist, mask selfie verification for drivers and delivery people, in-app rider notifications, and reporting and cancellation options for noncompliance. It also described distributing masks and sanitation supplies and developing rideshare-specific guidance with the World Health Organization and CDC.
Takeaways
Drivers and delivery people had to confirm preventive measures through a Go Online Checklist and verify mask use with a selfie before going online and accepting trips or deliveries.
A driver or rider could cancel and report a trip for a missing face covering; those cancellations would not affect cancellation rates or Uber Pro eligibility, but discriminatory cancellations remained against the Community Guidelines.
Uber said it had allocated $50 million for masks, gloves, sanitizer, and disinfectants, and had secured more than 23 million masks for drivers and delivery people worldwide.
FAQ
What did drivers and delivery people need to do before going online?
They had to complete a Go Online Checklist confirming measures such as wearing a face covering, sanitizing their vehicle or delivery equipment, and keeping the front seat empty. They also had to take a selfie wearing a mask before accepting trips or deliveries.
Could a trip be cancelled if someone was not wearing a face covering?
Yes. A rider, driver, or delivery person who felt unsafe or encountered a rider without a face covering could cancel and report it using “No face cover or mask” as the reason. These cancellations would not count toward the cancellation rate or Uber Pro eligibility.
What mask and supply support did Uber provide?
Uber said surgical masks and N95 respirators were not required, and that cloth face coverings could be used if they covered the mouth and nose. It was distributing ear-loop masks and had allocated $50 million for masks, gloves, hand sanitizer, and disinfectants.
Source and freshness
- Source
- uber.com
- Published
- Added to Yomu
Summaries are generated from the original by a language model. Check the original before relying on it.
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