Using Uber: your guide to Pace's RAP Program

Summary

Pace’s Ride Access Program (RAP) is a supplementary service for ADA paratransit riders in its six-county region, using transportation network companies such as Uber to expand transportation options through ride vouchers. RAP riders can use subsidies for up to eight Uber trips daily, pay a $3.25 co-pay, and receive up to $26.75 per trip, while covering costs above the $30 total limit; trips must start and end within the Pace ADA service area. The guide explains enrollment-related account setup, including matching the Uber account’s contact details to the RAP profile, verifying identity, and recognizing the in-app voucher through a strikethrough market price and subsidized initial charge. It also documents a no-smartphone booking option at 833-USE-UBER, support channels, optional tipping, service-animal access, lost-item recovery, and in-app safety tools.

Takeaways

1. 1

   RAP supports up to eight Uber trips per day with a $3.25 rider co-pay and a Pace subsidy of up to $26.75 per trip.

2. 2

   The Uber account’s name, phone number, and email must match the information in the rider’s RAP profile so the voucher can be received and applied.

3. 3

   Riders without smartphones but with a texting-capable mobile device can request trips by calling 833-USE-UBER (833-873-8237).