Topic

GIF

1 post about GIF. Every summary links to the original.

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Intercom
Show, don't tell, with GIFs - The Intercom Blog
Often dismissed as outdated, the GIF format has found a crucial new role in customer support for showing users how to perform tasks, replacing inefficient convoluted text instructions. Intercom uses GIFs to demonstrate actions, following the “Show, don’t tell” principle, which removes the need for step enumeration and annotations. They are particularly effective for reporting interface errors such as broken transitions or animations, removing the need for arrows, lines, and wordy descriptions. Recording a desktop area into a GIF is easy with free tools like Licecap for macOS, or GifGrabber and GifBrewery as alternatives. Customers respond enthusiastically to these GIFs, often asking how they were made, and they can be used across emails, in-app messages, and documentation.

The best engineering reads, once a week.

Topic

1 post about GIF. Every summary links to the original.

Paid picks we use ourselves. Links carry a referral code — a subscription through one earns us a commission at no extra cost to you.

Newest first

Intercom
Show, don't tell, with GIFs - The Intercom Blog
Often dismissed as outdated, the GIF format has found a crucial new role in customer support for showing users how to perform tasks, replacing inefficient convoluted text instructions. Intercom uses GIFs to demonstrate actions, following the “Show, don’t tell” principle, which removes the need for step enumeration and annotations. They are particularly effective for reporting interface errors such as broken transitions or animations, removing the need for arrows, lines, and wordy descriptions. Recording a desktop area into a GIF is easy with free tools like Licecap for macOS, or GifGrabber and GifBrewery as alternatives. Customers respond enthusiastically to these GIFs, often asking how they were made, and they can be used across emails, in-app messages, and documentation.

The best engineering reads, once a week.