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ServiceNow
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ServiceNow chooses Claude
ServiceNow has selected Claude as the default model for ServiceNow Build Agent and as a preferred model across the ServiceNow AI Platform. Build Agent uses natural-language prompts to help professional coders and citizen developers create applications, design and test agentic automations, while enterprise controls provide access controls, usage monitoring, visibility, and compliance. ServiceNow is also deploying Claude and Claude Code across its workforce of more than 29,000 employees: a Claude-powered sales coaching tool has cut preparation time by up to 95% in testing, while technical teams use Claude Code for coding, reviews, debugging, and repetitive tasks. The partnership targets a 50% reduction in customer implementation time and includes Claude-powered industry applications for healthcare and life sciences, where claims authorization could move from days to hours.
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