Topic

Ticketing

1 post about Ticketing. Every summary links to the original.

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Posts

Intercom
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets - The Intercom Blog
Intercom’s 2022 releases include a fully customizable Messenger with no-code design, brand matching, and a News section for proactive announcements. The company introduced a messenger-first ticketing solution that allows teams to collaborate without switching tools, reducing costs and improving response times. The next-generation Inbox features faster load times, shortcuts, improved Smart Replies, dark mode, and a manager-specific view. A visual bot builder enables no-code creation of sophisticated automation flows, while Custom Actions and Custom Objects let bots access external data for higher self-solve rates. Other releases include Switch for moving phone calls to chat, in-product Surveys, and Instagram message management within the Inbox.

The best engineering reads, once a week.

Topic

1 post about Ticketing. Every summary links to the original.

Paid picks we use ourselves. Links carry a referral code — a subscription through one earns us a commission at no extra cost to you.

Newest first

Intercom
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets - The Intercom Blog
Intercom’s 2022 releases include a fully customizable Messenger with no-code design, brand matching, and a News section for proactive announcements. The company introduced a messenger-first ticketing solution that allows teams to collaborate without switching tools, reducing costs and improving response times. The next-generation Inbox features faster load times, shortcuts, improved Smart Replies, dark mode, and a manager-specific view. A visual bot builder enables no-code creation of sophisticated automation flows, while Custom Actions and Custom Objects let bots access external data for higher self-solve rates. Other releases include Switch for moving phone calls to chat, in-product Surveys, and Instagram message management within the Inbox.

The best engineering reads, once a week.