Everyone wants AI. That isn't enough.

Summary

Survey data from more than 3,000 global knowledge workers and 85-plus interviews examines why strong demand for workplace AI has not translated into broad adoption. Although 93 percent call AI essential to modern productivity software and 80 percent are likely to switch to a platform offering it, only 20 percent say AI is deeply integrated into their company’s tools. Respondents prioritize recurring workflows such as automated project updates, continuously current knowledge hubs, and goal-based templates, while decision-makers identify integration as the leading implementation challenge alongside security and data quality, unclear strategy, resource constraints, and compatibility. The proposed pattern is to place AI inside existing work, illustrated by Faire’s reported results with Notion AI: smoother meetings for 81 percent of surveyed staff and workflows running 30 percent faster.

Takeaways

1. 1

   The most requested AI use cases are self-writing project updates, automatically maintained knowledge hubs, and smart templates that establish projects and workflows from team goals.

2. 2

   Among US tool decision-makers, integrating AI into existing processes was the most frequently identified implementation challenge; 40 percent also reported lacking adequate review and approval processes.

3. 3

   In Faire’s reported experience, 81 percent of surveyed employees said Notion AI made meetings smoother, while centralized workflows ran 30 percent faster.