Never stop disrupting yourself; introducing the Fin API platform

Summary

Fin API platform launch makes the models powering its customer-agent system available through APIs, with contracts starting at $250k annually. It says Fin currently resolves over 2M customer issues weekly across brands and runs on models trained by its AI group. Last week’s Apex announcement is described as a specialized customer-service LLM that beat frontier models from Anthropic and OpenAI in six-month production tests on resolution rate, latency, hallucination rate, and cost. Customers can choose the Fin Agent Platform, Fin Agent API, or direct access to Apex and related models for bespoke, specialized agents. The rationale is customer demand and a broader expectation that software differentiation will shift from features and interfaces toward agents built on differentiated AI.

Takeaways

1. 1

   Fin currently resolves over 2M customer issues per week and is used by approximately 8k companies through its Agent Platform.

2. 2

   Apex is described as a specialized customer-service LLM that beat every tested frontier model, including Anthropic and OpenAI models, on resolution rate, latency, hallucination rate, and cost during six months of production testing.

3. 3

   The new API offering is intended for companies building specialized agents, including agents that combine customer service with product interaction, and for startups targeting narrow verticals.