UBER FRAUDULENT USE POLICY – SEATTLE

Summary

Uber’s Seattle Fraudulent Use Policy identifies activity that may constitute fraud across rides and deliveries, including increasing trip time or distance, creating improper accounts, claiming false fees, falsifying records, and certain cancellations. Manipulating the Uber platform or GPS system with unauthorized devices, apps, or programs is also covered. Violations may cause immediate loss of access to some or all of the Marketplace Platform, holds or adjustments to suspected fraud-related earnings, restrictions on offers, or temporary deactivation during review. Affected couriers may be notified in pay statements or through in-app communication, phone, or email, and Uber may request additional information to assess a potential violation. Appeals require contacting Support or responding through the app; review typically takes up to seven business days, and the final decision is not subject to further review.

Takeaways

1. 1

   The policy covers fraudulent or improper trips and deliveries, fake or duplicate accounts, unwarranted fees, falsified records, disputed legitimate charges, and certain cancellation practices.

2. 2

   Unauthorized or manipulated devices, apps, or programs used to disrupt or circumvent the Uber platform or GPS system are listed as fraudulent activity.

3. 3

   Appeals are submitted through Uber Support or by responding to the relevant notification; reviews typically take up to seven business days, and the final decision receives no further review.