Zoom Developer Relations — Meet the Team

Summary

Zoom's Developer Relations team supports third-party developers, manages the App Marketplace, and maintains platform tools including APIs and Web SDKs. The team comprises technical writers, developer advocates, developer educators, security engineers, and marketplace specialists. Specific responsibilities include authoring integration documentation, reviewing early API designs, testing webhooks, scheduling security evaluations for Marketplace applications, and building sample code. Developer interactions take place across multiple channels, including the Zoom Developer Forum, Zendesk support tickets, Zoom meetings, app submission review notes, and partnership calls. Specialists also guide creators through the formal app submission lifecycle, reviewing functional workflows, privacy statements, and regional ISV opportunities across global markets like APAC.

Context

Zoom established a Developer Relations team to support developers building integrations, manage the App Marketplace, test APIs and SDKs, and answer developer questions.

Approach / What changed

The team distributes developer support across specialized roles including technical documentation, early-stage API design review, security evaluations, sample app creation, ISV partnership guidance, and submission testing.

Takeaways

• Zoom's Developer Relations team spans distinct operational functions, including technical documentation, API design reviews, webhook testing, Marketplace security evaluations, and ISV advocacy.
• Developers engage with the team via diverse support channels such as the Developer Forum, Zendesk tickets, scheduled Zoom calls, partnership discussions, and direct Marketplace submission review notes.
• The App Marketplace review process includes functional application testing, privacy statement compliance checks, usability feedback, and pre- and post-test security remediation.

Related reading

• Zoom · Feb 14, 2020

  What’s New and What’s Coming for Zoom Marketplace in 2020?

  Zoom announced several updates to its App Marketplace alongside roadmap deadlines scheduled for early 2020. Marketplace enhancements include functional app categories, additional URL fields for Terms of Use and documentation, and support for defining multiple webhook event subscriptions within a single application. Administrators and developers gained webhook logs, enhanced pre-approval permission settings, and the ability to test draft applications directly in the installed apps interface for Data Compliance API compliance. To accommodate surging traffic, Zoom introduced revamped V2 REST API rate limits and breaking behavioral changes to the List Users API. Crucially, the platform set an absolute end-of-life date of April 26, 2020, for all legacy V1 APIs, requiring immediate migration to V2 endpoints.

  Benjamin Dean

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