Uber
Uber built uAct to consolidate action items and approval requests generated by its many internal applications, addressing notifications that could be lost among email and follow-ups. It combines real-time fetching with scheduled offline ingestion through Apache Camel, stores requests, and merges them in received and sent views. Users can act through deep links or within uAct, where the Action Dispatcher authenticates and authorizes actions and the Audit Trail Provider records them for compliance. Its onion-architecture backend uses orchestrators, application-specific mappers, MySQL for requests and CacheFront for preferences, while parallelized paginated calls and strict timeouts support performance as integrations grow. The platform has been implemented across Uber and also provides configurable views, hiding, manager filters, observability, privacy controls, and planned Slack notifications, reporting, nudging, and additional integrations.