Automate and Integrate with Intercom's new APIs

Summary

Intercom announced a new set of APIs designed to enable developers to integrate and automate interactions with its platform. The APIs include Conversations, Counts, Companies, Users, and Events; the Conversations API allows sending email and in-app manual messages to users, enabling innovative use of Intercom’s in-app messaging directly from a product. The Counts API provides summary counts of users, companies, and conversations, including open and closed conversations per admin, for monitoring and graphing. The Companies and Users APIs add the ability to manage custom attributes, filter by tags and segments, and for companies, create and update information and manage user memberships. The Events API tracks user actions in a product to trigger contextually relevant messages, and customers using event-triggered Auto Messages saw engagement rates increase by over 200%.

Takeaways

1. 1

   The Conversations API allows sending email and in-app manual messages to users via the API, along with replying and extracting conversations.

2. 2

   The Counts API exposes summary counts of users, companies, and conversations, including open and closed conversations per admin for monitoring.

3. 3

   Customers using Auto Messages triggered by events increased engagement rates by over 200% compared to non-event-triggered messages.

FAQ