API Versioning as a Translation Layer
API versioning as an architecture: requests enter through a version header, pass through a chain of reversible version changes, and reach controllers that only ever see the latest model.
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IntercomAnnouncement
Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale - The Intercom Blog
Summary
Intercom announced powerful updates to Series, Banners, Resolution Bot, and other tools to help businesses scale personalized customer interactions. Series now enables split testing of up to five message variants, team annotations, company-level goals from company data, and tag removal to streamline workflows. Banners can be non-dismissible to ensure customers take action and trigger Product Tours from the banner for guided walkthroughs. Resolution Bot introduces looping mode to answer multiple questions, auto-closes conversations after three minutes of inactivity, includes a bot intro, and offers bot-only self-service with a configurable link. Additional updates include granular sidebar permissions to restrict inbox access, no-reply post messages, mobile carousel and article triggers from in-app buttons, iOS universal links, and API version 2.3 for exporting conversation data.
Context
Intercom announces new features for its conversational support platform, including updates to Series, Banners, Resolution Bot, and other tools.
Takeaways
Series now enables split testing of up to five message variants, allowing teams to test message types, content, CTAs, and timing, then select the winning path for new users.
Resolution Bot’s looping mode handles multiple questions per conversation, auto-closes inactive conversations after three minutes, and offers bot-only self-service with a configurable link.
Banners can be made non-dismissible and integrated with Product Tours to trigger guided walkthroughs directly from the banner.
FAQ
How does split testing work in Series?
Series allows testing up to five variants of message type, content, CTA, or timing. Once sufficient data is collected, you can select the winning variant, and new users entering that flow will follow that path.
What is looping mode in Resolution Bot?
Looping mode enables Resolution Bot to answer multiple questions within the same conversation, rather than just one. When enabled, it can also auto-close conversations that have been inactive for over three minutes.
Can Banners be used to trigger product tours?
Yes, Banners can be integrated with Product Tours. You can set a banner to trigger a product tour when a customer interacts with it, allowing them to explore new features at their own pace.
Source and freshness
- Source
- intercom.com
- Published
- Added to Yomu
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