IntercomAnnouncement
Intercom announced eight new features aimed at helping sales, support, and marketing teams manage volume and capacity more efficiently to increase conversions and grow their business. Custom Bots can qualify leads automatically, book meetings, and work 24/7 without code, connecting to the tech stack and accelerating sales cycles by delivering qualified leads when prospects are live. The new Intercom App Store offers over 100 apps for acquiring, engaging, and retaining customers, including Zoom Webinars, Content Showcase, Coda, and PieSync, along with a new Messenger framework and Developer Hub for building custom apps. Updated webhooks and APIs provide more flexibility to trigger actions based on conversation tags, check teammate availability with the Admins API, and run assignment rules at any point in a conversation. Other additions include downloadable conversation transcripts for both teammates and customers, and free developer workspaces for safe building and testing.
Custom Bots qualify leads automatically, book meetings, and work 24/7 without code, connecting to the tech stack and accelerating sales cycles.
The Intercom App Store includes over 100 apps for sales, support, and marketing, with a new Messenger framework and Developer Hub for building apps.
Updated webhooks and APIs allow triggering actions based on conversation tags, checking teammate availability, and running assignment rules at any point.
Custom Bots qualify leads automatically, book meetings, and work 24/7 without code, connecting to the tech stack and delivering qualified leads when prospects are live on your site, accelerating sales cycles.
The App Store offers over 100 apps including Zoom Webinars, Content Showcase, Coda, and PieSync, with collections for sales, support, and marketing teams.
Updated webhooks and APIs allow triggering actions based on conversation tags, checking teammate availability, and running assignment rules at any point in a conversation.
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