Loading…
Topic
Integrations
7 posts about Integrations. Every summary links to the original.
- 7 posts
- 2 companies
The Good Stuff
Paid picks we use ourselves. Links carry a referral code — a subscription through one earns us a commission at no extra cost to you.
Newest first
Posts
Origin App Marketplace
Origin’s App Marketplace now integrates with over 20 apps from partners including Cloudflare, Linear, Sentry, and Socket Security, covering deployments, CI, code review, security, monitoring, and project management. The marketplace is open to public submissions, allowing any team building developer tools to publish an app. To submit, developers create an app in their namespace, where it stays private while they build against the Origin API, and authenticate using an app JWT and installation access tokens. Apps receive webhook events and can write back check runs, pull request comments, and reviews. After making the app public, developers submit it with a slug, suggested tags, and a demo video showing install, uninstall, and core product flows; Origin reviews and lists approved apps.
Built for you: Improved reporting, integrations, mobile experience, and more - The Intercom Blog
Intercom announced product updates across reporting, integrations, mobile, and customer engagement, based on customer feedback. New reporting features include stacked and multi-series line charts and grouped column charts in Custom Reports, a Resolution Bot report that shows unanswered conversations to improve bot performance, macros usage data, and an email deliverability report. The Salesforce integration now syncs company and account data, a Dialpad app enables AI-powered voice calls from the Business Messenger, and webhooks in Series trigger actions in external tools. Mobile improvements include a new React Native wrapper for the latest SDK features and a redesigned help center with custom UI, native article viewing, and dynamic article collections. Customer engagement enhancements add granular email subscription settings to reduce unsubscribes and real-time event messages sent once or every time a customer action triggers them.
Cultivating a robust app ecosystem - The Intercom Blog
The post describes Intercom’s approach to maintaining app health in its App Store, inspired by a gardener tending individual plants in a Victorian garden. The main problem is that apps can become non-functional due to token expiration, third-party setting changes, or permission updates, all of which require customer action to fix. Intercom designed an app check system that requests the app’s status for each workspace, providing specific details about what is breaking and recommending two-click fixes to resolve the issue. Notifications to users with apps in unhealthy states are 2.5x more effective at generating active users than efforts to acquire entirely new app users. The key insight is that each app needs individual attention and tailored treatment, just as each plant in a garden requires unique care over time.
5 new Intercom Messenger apps for seamless workflows
Intercom launched a Messenger apps framework in April 2018, opening its Messenger to third-party developers for the first time and enabling quick actions inside conversations. Over 600 companies are now in the early access program building apps, and nearly 100 apps are available in the Intercom App Store. The post highlights five new apps: Daily.co enables video calls with no downloads or account required, Pinpoint lets candidates apply for open roles from the Messenger homescreen, Sherlock uses engagement scores to send more targeted messages, JustCall Direct provides one-click phone calls logged in customer profiles, and Upscope offers one-click co-browsing with screen drawing. These apps integrate directly into the Messenger, reducing friction by bringing external tool actions into conversations, as 1 in 7 conversations already included links to other tools. Intercom encourages customers and partners to build their own apps using the Messenger framework, providing developer docs and early access.
A new dawn for the business messenger - The Intercom Blog
Intercom released the biggest update to its Messenger, completely rethinking how a business messenger should work beyond chat. With over 500 million conversations per month, the company observed that in 1 in 7 conversations people shared links to other tools, prompting the redesign. The update introduces a customizable Home screen that acts as a front desk, directing prospective and existing customers to the best outcome, whether talking to a person or self-serving. Messenger apps integrate third-party tools like Stripe, Shopify, and Google Calendar directly into conversations, and businesses can build custom apps for their own workflows via a new App Store. Intercom believes messengers will become the primary communication channel for internet businesses, combining personal conversation with intelligent automation to scale communication, diverging from personal messengers in important ways.
The pains of growing a platform - The Intercom Blog
Many SaaS companies aspire to become platforms, but building a true platform is far more complex than offering APIs and integrations. Intercom, despite having over 250 third-party integrations and nearly 40% of customers using its APIs, acknowledges that this alone does not constitute a platform. The post identifies three common mistakes: trying to become a platform too early, expecting others to build integrations, and focusing on adoption metrics instead of developer success. Intercom emphasizes that platforms are governed ecosystems requiring extensibility and distribution, and that companies should start by building for their own customers before third parties. Building a lasting platform takes years of deliberate planning and long-term investment, as demonstrated by Salesforce’s gradual evolution from a point solution to a platform.
Opening up the power of Intercom's platform - The Intercom Blog
Intercom announced the launch of its Developer Program, opening its platform for third-party integrations. The company positions Intercom as the single source of truth for customer data, with data flowing in and out to other tools. It emphasizes flexibility, acknowledging it cannot build every feature customers need, that it is naive to believe every customer uses the product the same way, and that it relies on a developer community to extend its capabilities. The program helps developers build successful integrations and helps customers discover quality tools, with approved members listed on the website alongside built-by-Intercom integrations like Slack, Facebook, and more. The first eight approved members include Aircall, AskNicely, ChargeDesk, FullStory, productboard, SatisMeter, Statbot, and Wootric, and Intercom plans further ecosystem support as the developer community grows.
Related topics
All topics →Weekly digest
The best engineering reads, once a week.