Shopify
Shopify’s Production Engineering team prepares its platform and 600,000+ merchants for Black Friday and Cyber Monday traffic without interrupting service. Preparation combines controlled fault injection “game days,” synthetic load tests, and staged freezes: a feature freeze begins several weeks ahead, followed by a code freeze allowing only critical fixes during the event. The tests probe dependencies such as shipping providers and payment gateways, including latency, fallback behavior, and responses to datastore failures. After the 2018 weekend, Shopify reported nearly 11,000 orders per minute, around 100,000 requests per second for extended periods, and overall metrics about 1.8 times 2017 levels. The account concludes that fault injection, load testing, and disaster role-play improved readiness, while third-party downtime remains Shopify’s responsibility to merchants and buyers.